- Increase your take home pay with a generous salary packaging
- Enjoy 5 weeks annual leave pro rata
- Supportive, inclusive culture where people thrive together

Junction Support Services was established with one goal in mind, to support vulnerable people in our community. Every day, our people work alongside children, young people, individuals and families, empowering brighter futures and building robust, thriving communities together.

About the Role

As the Case Manager – Families & Single Adults Program, you will provide trauma-informed, person-centred case management to families and single adults aged 25 years and over who are experiencing or at risk of homelessness and/or family violence.

Working within Junction Support Services' Specialist Homelessness Service, you will support clients to achieve safe, stable housing through comprehensive assessments, tailored support plans, advocacy and coordinated referrals, empowering individuals and families to build safer and more independent futures.

This role is a part-time 68.40 hours per fortnight fixed-term contact until 30 June 2029, located in our Wangaratta location.

What You Can Expect

Reporting to the Homelessness Team Manager, you will:

- Conduct comprehensive needs and risk assessments for families, single adults and accompanying children.
- Develop, implement and regularly review individualised support plans that promote housing stability and recovery.
- Support families to strengthen life skills, parenting capacity and independence.
- Work collaboratively with clients to identify goals and empower them to achieve sustainable outcomes.
- Coordinate referrals to housing providers, health services, education and training, legal services, family violence services and other community supports.
- Advocate for clients to access safe and appropriate housing options.




- Work closely with the Homeless Children's Specialist Support Service and other key stakeholders to ensure children's needs are identified and addressed.
- Maintain accurate client records, case notes, support plans and reports in accordance with organisational and funding requirements.
- Participate in professional supervision, ongoing learning and development, and contribute positively to a collaborative team environment.
- Participate in the organisation's after-hours on-call roster as required.

About You

You'll bring

- A tertiary qualification in Social Work, Welfare, Behavioural Science or a related discipline, or significant demonstrated experience in a similar role.
- Experience working with people experiencing homelessness, family violence or other complex social issues.
- Sound knowledge of trauma-informed, strengths-based and person-centred practice.
- The ability to undertake comprehensive assessments and develop effective case management and support plans.
- An understanding of child development and the ability to support families in strengthening parenting skills.
- Knowledge of the impacts of family violence, homelessness and complex trauma on individuals and families.
- Strong communication, advocacy, report writing and relationship-building skills.
- The ability to work collaboratively with a broad range of internal and external stakeholders.
- Excellent organisational skills with the ability to manage competing priorities.





About Us Junction Support Services is an award-winning regional not-for-profit that has been empowering brighter futures for more than 35 years. We deliver trauma-informed housing, health, disability, education and family services across regional Victoria and NSW, supporting more than 2,500 people each year.

What We Offer

This role offers the opportunity to create meaningful change in your community. Join a team that values connection, growth and making a positive impact in people’s lives.

Why Join Junction?

- Increase your take home pay with a generous salary packaging
- Enjoy 5 weeks annual leave pro rata, with 17.5% leave loading on 4 of those weeks
- Ongoing professional development
- Clinical supervision and debriefing opportunities
- Access to agency vehicles for work related travel
- Supportive and inclusive team culture
- Make a genuine difference every day

How to apply To apply, please click 'Apply' and submit:

- Your current resume, outlining your relevant skills, qualifications, and experience.
- A cover letter explaining why you are well suited to this role.
- A response to the key selection criteria, demonstrating how your skills, experience, and achievements align with the requirements of the position.

Applications close: Sunday 16th August, 2026. We look forward to receiving your application.

If you have any questions about this opportunity, please contact the People & Culture team on (02) 6043 7400.

Our Commitment to Diversity and Child Safety

Junction Support Services is a child-safe organisation and an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from First Nations peoples, individuals with disability or lived experience of disability, and people of all cultural backgrounds, gender identities and sexual orientations. We value the unique perspectives and contributions that diversity brings to our workplace and the communities we serve.

Video

📌 Families & Single Adults Case Manager (Wangaratta)
🏢 Junction
📍 Wangaratta