Responsibilities

Customer Service

- Provide after hours call out assistance and call back availability when rostered on duty.
- Conduct overnight field trips to service breakdowns, maintenance and customer support
- Promote and sign up medium to long-term customers under the Air Cover preventative maintenance plans
- Provide Customer support (internal and external) for the assigned equipment
- Complete all documentation and administrative requirements.
- Pass sales leads onto sales staff.
- Achieve weekly and monthly productivity targets.
- Ensure company owned equipment & premises are kept in a clean, presentable and serviceable condition
- Train, Support, coach and Mentor new and existing collegues

Breakdown, Maintenance & Repair

- Install, repair and maintain the range of Compressors
- Contribute to the co-ordination, support and day to day running of the GD Service

Business Team. In the event of a breakdown, test the equipment/system and carryout fault finding and repairs.

- Carry out technical preventative maintenance and general service work.
- Ensure that sites where servicing is performed are left clean and tidy

Health Safety & Environment





- Conduct the risk assessment and ensure the working environment is safe at all times and activities conducted are secure and don't harm self or other employees or customer employees
- Maintain Safety compliance with the relevant legislation and regulations
- Eliminate risks in the working environment by conducting housekeeping, and working with the Customer’s line manager to eliminate or at least mitigate the hazards before commencing work
- Promote and support the reporting of incidents such as near miss, accident or equipment damage using the reporting system
- Participate and conduct safety audits for assigned areas

Reporting

- Submit all the risk assessments and Job safety analysis within 48 hours of being completed
- Submit timesheets daily of hours worked, work conducted, location and the job number

Other responsibilities as assigned or required

Key Competencies

- Knowledge of Compressors or similar is essential
- Ability to converse and communicate Technical and Product information to

Customers internal and external.

- Intermediate Computer Skills (Word, Excel & PowerPoint)
- Demonstrated Analytical and problem solving skills
- Problem solving and able to determine root cause
- Organised self starter
- Trade Qualifications Cert III – Fitter and Turner with a minimum of 5 years

Maintenance experience

📌 Field Service Tech (Adelaide)
🏢 Ingersoll Rand
📍 Adelaide