About us

Ironwood Institute is a leading educational institution committed to delivering high-quality training and support services to our students. We pride ourselves on creating an inclusive, welcoming environment where every student can thrive academically and personally. Our mission is to empower learners through excellent education and comprehensive student support services. We believe in fostering strong relationships with our students and providing them with the resources they need to succeed.

About the role

We are seeking a Front Desk & Student Services Officer to join our team at Ironwood Institute in Adelaide SA 5000. This is a full-time position that plays a crucial role in creating a positive first impression for our students, visitors and stakeholders. As the front-facing representative of our institute, you will be the primary point of contact for enquiries, providing exceptional customer service whilst managing administrative tasks.

This role is integral to the smooth operation of our student services department and directly contributes to student satisfaction and retention.

Key responsibilities

1. Greet and welcome students, visitors and guests in a qualified and friendly manner
2. Answer telephone enquiries and direct callers to the appropriate departments or staff members
3. Provide information regarding course offerings, enrolment procedures, and student support services
4. Process student enquiries and requests promptly and efficiently
5. Maintain accurate records and databases of student interactions and follow-ups
6. Assist with student registration, enrolment and administrative documentation
7. Manage reception area organisation, including maintaining cleanliness and stocking of supplies
8.



Coordinate with various departments to resolve student issues and ensure seamless service delivery
9. Support the scheduling of student appointments and meetings
10. Provide general administrative support to the student services team as required
11. Handle sensitive student information with confidentiality and professionalism

What we're looking for

1. Reception or customer service role within an educational or Workforce Australia (WFA) and Inclusive Employment Australia (IEA) environment
2. Proficiency in Microsoft Office
3. A professional appearance and demeanour with a genuine passion for helping others
4. Ability to multitask and prioritise competing demands effectively
5. Discretion and ability to handle confidential information appropriately
6. High school qualification or equivalent; further qualifications in business administration or customer service are advantageous
7. Flexibility and willingness to support various student services initiatives

What we offer At Ironwood Institute, we are committed to supporting the wellbeing and professional development of our team.

We offer competitive remuneration commensurate with experience, a supportive and collaborative work environment, and opportunities for ongoing professional development and training. We value work-life balance and encourage our staff to maintain their wellbeing. Our team benefits include staff discounts on courses and programs, access to health and wellness initiatives, and a positive workplace culture where your contributions are recognised and appreciated.

We are an equal opportunity employer and welcome applications from all candidates.

Apply now

If you are enthusiastic about joining our team and providing outstanding student services, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are interested in this role.

📌 Front desk & student services officer (Adelaide)
🏢 Ironwood Institute
📍 Adelaide