Hyde Melbourne Place is not your typical hotel - it’s a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary.
Located in the heart of Melbourne’s CBD, Hyde Melbourne Place combines lifestyle accommodation with unexpected moments of connection - from rooftop views and curated events to world-class dining. Whether you're a guest or a team member. Hyde is a place to feel inspired, celebrated, and part of something truly unique.
As a Guest Experience Agent, you’ll welcome guests and ensure a smooth, friendly experience throughout their stay. This role is perfect for someone who thrives in a rapid-paced, customer-focused environment.
Key Responsibilities: Deliver exceptional customer service during check-in, check-out, and throughout guest stays
Proactively manage and resolve guest feedback
Handle credit, cash transactions, and related documentation accurately
Promote hotel services and special offers
Respond to phone and email enquiries promptly
Qualifications
What we’re looking for
Previous front office or customer service experience
Serve as the primary after-hours contact for guests, handling check-ins, inquiries, and room service.
Familiarity with Opera Cloud (preferred)
Excellent organisation and time management
Flexibility to work various shifts, including mornings, evenings, and weekends
Additional Information
What we offer: Worldwide Accommodation and Food and Beverage Discounts at Ennismore and Accor properties
Be part of a creative, energetic, and supportive team
Career growth opportunities across our wider hospitality group
At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences. Job-Category: Rooms