Introduction

Who we are

CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.

Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.

We are proud to be an Equal Prospect Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow’s seamless hospitality experiences.

Description

We are seeking a passionate and customer-focused Guest Service Agent to join our Front Office team at Brisbane Skytower.

About the Role

As a Guest Service Agent, you will be the first point of contact for guests and visitors, playing an important role in creating a warm, professional, and efficient arrival experience.

You will support the daily operation of the Front Office, including guest check-ins and check-outs, enquiries, reservations support, payment processing, key handling, room coordination, and guest request follow-up.

This role also involves working closely with the Duty Manager, Housekeeping, Maintenance, and Security teams to ensure guest and building-related matters are communicated and followed up appropriately.

The successful candidate will be required to work a flexible rotating roster, including weekdays, weekends,



evening shifts, and public holidays.

Key Responsibilities

- Welcome guests and visitors in a warm, professional, and helpful manner

- Manage guest check-ins and check-outs efficiently and accurately

- Confirm guest identification, booking details, payment arrangements, and key access requirements

- Respond to guest, resident, owner, and visitor enquiries in a professional manner

- Handle telephone enquiries, reservation enquiries, guest messages, and general requests

- Provide information about hotel facilities, apartment features, local attractions, transport, parking, and building procedures

- Process payments, pre-authorisations, refunds, and transaction reconciliations accurately

- Maintain accurate guest records and update information within the property management system

- Assist with room allocations, arrival preparation, upgrades, and guest request coordination

- Communicate with Housekeeping regarding room readiness, service requests, lost property, and guest requirements

- Report maintenance issues, room defects, access concerns, and building-related matters to the appropriate team

- Support the Duty Manager with guest feedback, complaints, incidents, and service recovery where required

- Monitor the Front Office area and ensure it is clean, organised, and professionally presented

- Follow company procedures relating to privacy, payment security, key handling, WHS, and incident reporting

- Assist with the safety and security of the property by remaining aware of guest, resident, visitor, and contractor movement

- Work cooperatively with Front Office, Housekeeping, Maintenance, Security,



and Facilities Management teams

- Promote a positive guest experience and contribute to a professional team culture

Skills And Experiences

About You To be successful in this role, you will demonstrate:

- Previous experience in a hotel, serviced apartment, tourism, reception, or customer service environment

- A genuine passion for hospitality and guest service

- Excellent communication and interpersonal skills

- Professional presentation and a friendly, positive attitude

- Strong attention to detail and accuracy, particularly with payments, guest records, and booking information

- Ability to stay calm and professional when handling guest concerns or busy service periods

- Strong organisational skills and the ability to manage competing priorities

- Confidence using computers, booking systems, and standard office applications

- Ability to work independently and as part of a team

- Flexibility to work a rotating roster, including weekends, evening shifts, and public holidays

- Experience using hotel or property management systems is highly regarded

- Full Australian Working Rights

Desirable Experience

- Previous experience in an apartment hotel, serviced apartment, or strata-titled accommodation environment (Not essential)

- Experience with RMS or similar property management systems

- Previous cash handling, payment processing, or pre-authorisation experience

- Understanding of building access systems, parking procedures, and guest security requirements

- Experience supporting high-volume arrivals and departures

What We Offer

- Opportunity to work in one of Brisbane’s landmark high-rise properties

- Exposure to both hotel operations and apartment-style accommodation

- Supportive team environment with experienced operational leaders

- Opportunity to develop front office, guest service, and operational skills

- Career development opportunities within a growing accommodation group

- A varied role where no two days are the same

📌 Guest Service Agent - Brisbane Skytower
🏢 SONG People u0026 Culture
📍 Brisbane