State Primary School. The resort features 182 elegantly designed guest rooms, suites, and villas across four distinct accommodation wings, surrounded by glistening pools, panoramic seascapes and lush tropical gardens. Together with our five distinct restaurants and bars alongside a bespoke collection of destination-inspired private dining experiences, InterContinental Hayman Great Barrier Reef, offers unrivalled luxury resort experiences.

About the Role The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Service Agent, you will be the person our guests rely on to handle transactions at the front desk, offer local insights, and anticipate every detail of their stay to ensure it is seamless and memorable. You will be an excellent brand ambassador and create the warm atmosphere that makes our guests feel at home in any location.

Base rate $28.06 + penalties + loading What we need from you - We are looking for enthusiastic and, Manage front desk transactions and provide local insights to ensure a seamless guest stay. Act as a brand ambassador to create a warm and welcoming atmosphere for all guests. About the Employer About us As the world's largest family of luxury hotels, we all take excellent pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.



Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on our diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a About the Candidate Guest Service, Front Desk Operations, Opera PMS, Communication Skills, Interpersonal Skills, Customer Experience, Transaction Handling, Team Collaboration, professional team players who knows how to deliver great service and exceed guest expectations.

- Availability to work flexible hours, including weekends and public holidays.
- Ideally you will have spent a minimum of one year in a 5 star front desk or guest service position and be able to provide a high-level of service
- CPR, First Aid, or other relevant certifications (preferred).
- Strong communication and interpersonal skills for guest interaction and team collaboration.
- Understanding and previous experience in Opera is desirable.

What we offer - World class Staff Facilities including excellent accommodation, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.

- An exciting and ever-changing Colleague Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ's, markets and much more.
- Extensive career

📌 Guest Service Agent - Intercontinental Hayman Great Barrier Reef (Hayman Island)
🏢 Whitsunday Regional Council
📍 Hayman Island