Oakwood Worldwide is a global hotel brand and has owned and operated hotels and apartments internationally for over 20 years. Come join our property in Victoria as we continue to grow and expand our global footprint. No two days are the same when working with Oakwood Epping Melbourne as our primary focus is always our TEAM and our GUESTS. At Oakwood Epping Melbourne, you are not just a number, each and every one of our associates are hand selected, heard and valued.

Oakwood Epping Melbourne, managed by The Ascott Limited,now seeks an enthusiastic and dedicated person to join as Guest Service Supervisor. Oakwood Epping Melbourne is set to open its doors in October 2026.

In this role you will be responsible for:

- Supervising daily Front Office operations to ensure exceptional guest service and compliance with Ascott standards, policies, and procedures.
- Training, coaching, and supporting Guest Service team members to achieve operational and service excellence.
- Managing guest enquiries, concerns, and complaints professionally, ensuring prompt resolution and guest satisfaction.
- Monitoring property systems, guest profiles, room inspections, and revenue management activities to maintain accuracy and quality standards.
- Collaborating with department leaders to deliver seamless operations, achieve business targets, and support continuous improvement initiatives.

To be successful in this role you must have:

- Previous experience in a Front Office, Guest Services, or hospitality supervisory role.
- Robust leadership, coaching, and team development skills with the ability to motivate others.
- Excellent customer service, communication,



and problem-solving abilities.
- Sound knowledge of hotel property management systems, operational procedures, and administrative processes.
- Ability to work in a fast-paced environment while maintaining accuracy, professionalism, and compliance with company policies and safety requirements.

In return, you will receive:

- An Extra 3 Days Off just for life’s big moments – Our Immediate Family Event Leave or Cultural leave is yours on top of your annual leave!
- Celebrate Your Loyalty – $500 at 5 years, $1,000 at 10 years (and it keeps going!)
- Global Travel Perks – Enjoy up to 50% off at 900+ hotels worldwide
- Wellbeing Support – 24/7 access to our Employee Assistance Program (EAP)
- Work Local, Grow Global - build your career close to home while being part of a global hospitality business with real opportunity to grow.

About Us: The Ascott Limited (Ascott) is a member of CapitaLand Investment (CLI), headquartered and listed in Singapore. Ascott has become one of the leading international lodging owner-operators, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the United States.

The company's serviced apartment, social living and hotel brands include the global brands of Citadines, lyf, Oakwood and Quest. Be part of Ascott Australia's bold journey to grow from 10 hotels to 30 hotels undermanagement by 2030.

We strongly encourage you to apply if you meet the above criteria and are passionate about customer service and the hospitality industry.

www.discoverasr.com

📌 Guest Service Supervisor (Epping)
🏢 Oakwood Epping Melbourne
📍 Epping