- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every chance
- Registers and rooms all arrivals according to established procedures
- Maintain intimate knowledge of departmental standards and procedures
- Keeps abreast of all modifications to accounting policies and procedures
- Responsible and attends to guest's request of using the service of safety box at all times
- Attends to guest's complaints, inquiries and requests, referees problems to supervisor or Front Office Manager if unable to assist
- All complaints, comments, special requests and other business are to be recorded in the daily handover log
- To ensure that handover procedures are followed by reading/writing the handover log daily and
- Ensuring appropriate actions are taken to resolve any outstanding issues
- To ensure that all guest lost properties are correctly reported/logged.
- Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times
- Complete and verify forgotten ID forms
- Answers telephone calls and answers general building/membership questions or transfers calls to the appropriate administrator
- Responsible for keeping up to date with information on activities and programs and other general information
- Process guest folios and collect payment
- Administer and manage cash handling responsibilities
- Handle guest requests and concerns promptly and with courtesy
- Assist guests with any inquiries regarding local entertainment, restaurants or transportation
- Maintain efficient and effective flow of information with guests and all internal departments
- To ensure that the bedrooms, public areas and store rooms are set up, cleaned and ready within the agreed time guidelines.
- To ensure clear communications with other departments to ensure minimal impact on guest
- service
- Responsible for maintaining a comfortable atmosphere in the public areas by controlling and monitoring heating, lighting, music/TV.
- To balance all financials at the end of shift.
- To be proactive in generating sales and referring sales leads as well as upselling products and services where possible.
- To attend training meetings, seminars, training courses and departmental meetings as requested
- To wear presentable full uniform and name badge when on duty, high standard of personal hygiene and grooming.
- Handle additional duties as needed by guests or management
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📌 GUEST SERVICE ASSISTANT (Island Beach)
🏢 Care Luxury Hotels u0026 Resorts
📍 Island Beach
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