LOCATION: MELBOURNE OR SYDNEY

KEY RESPONSIBILITIES

- Own end-to-end delivery of one or more concurrent enterprise IT programs from initiation and planning through execution, release and perks realisation.
- Develop and maintain detailed program plans, milestone schedules, risk registers, dependency maps and resource plans aligned to business objectives.
- Lead program governance including steering committee reporting, status dashboards, RAID log management and executive stakeholder communications.
- Manage program budgets, track actuals against forecasts, and provide timely financial reporting to leadership.
- Engage and align senior business and technology stakeholders across multiple functions and geographies throughout the delivery lifecycle.
- Manage third-party vendors and system integrators including contract oversight, SLA management, performance reviews and escalation resolution.
- Facilitate cross-functional collaboration across technical teams, ensuring dependencies and integration points are clearly understood and actively managed.
- Define and govern ITIL-compliant release and change management processes; chair CAB and Release Go/No-Go forums.
- Oversee deployment planning, production readiness validation and post-implementation reviews for major releases and platform cutovers.
- Manage integrated release calendars and environment strategy,



ensuring environments are fit-for-purpose and deployment-ready across all workstreams.
- Champion DevOps and CI/CD adoption across delivery teams including pipeline governance, branching strategies and automated testing frameworks.
- Drive continuous improvement across delivery practices, tooling and engineering culture; lead post-incident reviews and embed learnings into future programs.
- Promote Agile/Hybrid delivery practices across teams, facilitating sprint ceremonies, PI planning and retrospectives as required.

REQUIRED EXPERIENCE

- 10+ years of IT project and program management experience, with at least 5 years in a senior delivery role.
- Demonstrated experience leading complex digital transformation programs across multi-team, multi-vendor environments.
- Strong background in release and change governance including ITIL frameworks, CAB facilitation and ServiceNow ITSM.
- Hands-on experience with Agile, Waterfall and Hybrid delivery methodologies; ability to flex approach to program context.
- Experience managing enterprise SaaS and cloud platforms (Azure, Salesforce, MuleSoft or similar).
- Strong stakeholder management skills comfortable engaging executives, vendor leadership and cross-functional engineering teams.

Pay: $130,000.00 – $160,000.00 per year

Work Location: Hybrid remote in Melbourne VIC 3004

📌 ICT Project Manager (Melbourne)
🏢 GQI Consulting
📍 Melbourne