Role Description The Implementation Specialist / Customer Onboarding Specialist is a part-time, remote role responsible for guiding new clients through the setup and adoption of Sky Reg’s solutions and services. On a day-to-day basis, this role coordinates onboarding activities, configures software or service workflows according to client requirements, and supports data collection and documentation needed for regulatory processes.

The specialist conducts online training sessions, provides clear guidance on system features, and responds to client inquiries to ensure smooth implementation and high customer satisfaction. This role collaborates closely with internal teams to address client feedback, troubleshoot issues, and continuously improve onboarding materials and processes. The position requires proactive communication, structured follow-up, and accurate tracking of onboarding milestones.

Qualifications

- Solid Analytical Skills to understand client requirements, interpret regulatory workflows, and optimize implementation steps.




- Proven ability to support Customer Satisfaction and Customer Service through responsive follow-up, empathy, and relationship-building.
- Experience with Software Implementation, including configuring systems, testing features, and guiding users through onboarding.
- Excellent Communication skills, both written and verbal, for conducting remote training, explaining complex concepts clearly, and documenting processes.
- Previous experience in pharmaceutical, regulatory affairs, or healthcare environments is highly beneficial.
- Comfort working in a remote, part-time setting with strong time management, organization, and self-direction.
- Familiarity with CRM or onboarding tools, and proficiency with common productivity and collaboration software.
- Relevant academic background in pharmacy, life sciences, business, or a related field is an advantage.

📌 Implementation Specialist / Customer Onboarding Specialist (Australia)
🏢 Sky Reg
📍 Australia