Albury (open to Canberra & Melbourne applicants) | Full time | Reports to COO
About COSOL
COSOL is a 25-year-old, ASX-listed asset management consulting and technology firm working across mining, oil & gas, utilities, water, energy, and transport. We combine deep consulting expertise with leading platforms like IBM Maximo, SAP, and Hitachi to deliver 360° asset management solutions.
About the Role The Infrastructure Support Manager leads COSOL's infrastructure support function, ensuring the reliable delivery, performance, and security of IT infrastructure services across internal operations and client environments. This role combines technical leadership with people management, overseeing a team of infrastructure and support specialists to deliver high-quality, responsive, proactive support.
You'll work closely with capability leads, delivery, technical, and commercial teams to maintain service standards, manage incidents, and contribute to infrastructure strategy and continuous improvement.
This role is based in Albury, with strong consideration also given to candidates based in Canberra or Melbourne.
What You'll Do
Infrastructure Management & Operations
- Oversee the day-to-day operation, maintenance, and performance of infrastructure environments — servers, networks, storage, cloud platforms, AI tools, and end-user systems
- Lead the planning and execution of infrastructure upgrades, migrations, patches, and deployments
- Maintain accurate infrastructure documentation, asset registers, and configuration records
- Monitor infrastructure health and capacity, identifying and addressing risks before they impact operations
- Evaluate and recommend infrastructure solutions that align with business needs and technology direction
Support Services & Service Delivery
- Manage the delivery of IT support services across internal teams and client environments
- Ensure support requests, incidents, and escalations are triaged, prioritised, and resolved within agreed timeframes
- Own and maintain service management processes including incident, problem, change,
and request management
- Develop and monitor SLAs and key performance metrics, reporting regularly to leadership
- Identify recurring issues and lead root cause analysis to reduce repeat incidents and drive service improvement
Client Engagement
- Act as a key point of contact for clients on infrastructure and support matters, maintaining strong working relationships
- Communicate clearly with clients on service performance, incidents, and planned maintenance activities
- Identify opportunities to improve or expand infrastructure support services for clients
- Manage client expectations and ensure issues are resolved to a satisfactory standard
Security & Compliance
- Ensure infrastructure environments are managed in line with COSOL's information security obligations, including ISO 27001 requirements
- Contribute to security risk assessments, vulnerability management, and remediation activities
- Ensure access controls, backup procedures, and disaster recovery practices are in place and tested regularly
- Support internal and external audits and ensure findings are actioned within agreed timeframes
Strategy & Continuous Improvement
- Contribute to the development of COSOL's infrastructure roadmap and technology strategy
- Identify opportunities to improve infrastructure efficiency, resilience, and cost-effectiveness
- Stay current with emerging technologies, vendor developments, and industry best practice
- Lead or contribute to infrastructure-related projects and initiatives
What You'll Bring
- Tertiary qualification in IT, computer science, engineering, or a related discipline
- Demonstrated experience in an infrastructure management or senior technical role, with exposure to people leadership
- Strong technical knowledge across on-premise, cloud, networking, and end-user computing
- Experience managing IT support functions/service desk operations, including SLA management
- Familiarity with ITIL or equivalent service management frameworks
- Experience with ISO 27001 or similar security frameworks (desirable)
- Relevant technical certifications — Microsoft, Cisco, AWS, or equivalent (desirable)
📌 Infrastructure Support Manager (Albury)
🏢 Cosol
📍 Albury