Tasks:

- Serve as the first point of contact for customers seeking technical assistance over the chat, phone or email

- Perform remote troubleshooting through diagnostic techniques and pertinent questions

- Determine the best solution based on the issue and details provided by customers

- Walk the customer through the problem-solving process

- Direct unresolved issues to the next level of support personnel

- Provide accurate information on IT products or services

- Record events and problems and their resolution in logs

- Follow-up and update customer status and information

- Pass on any feedback or suggestions by customers to the appropriate internal team and to our development/product partner

- Identify and suggest possible improvements on procedures





Requirements

About You:

- Tech savvy with working knowledge of office automation products, databases and remote control

- Valuable understanding of computer systems, mobile devices and other tech products

- Ability to diagnose and resolve basic technical issues

- Proficiency in English

- Excellent communication skills

- Customer-oriented and cool-tempered

- BSc/BA in IT, Computer Science or relevant field - N/A if still at university

- Commitment to work 3-4 days per week for a 12 weeks period

📌 IT Helpdesk Internship (Perth)
🏢 Premium Graduate Placements Australia
📍 Perth