About Katana IT

Katana IT is a growing local Managed Service Provider delivering reliable, security-focused IT solutions to small and mid-sized businesses across NSW.

We pride ourselves on responsiveness, technical depth and building long-term client relationships. We are not a ticket factory. Our engineers are trusted advisors who solve problems properly, communicate clearly and continuously improve client environments.

Based in Gregory Hills, this is an excellent opportunity for an experienced engineer in South-West Sydney who wants to avoid the daily CBD commute and work locally with a capable, supportive team.

About the Role

We are looking for an experienced IT Projects & Support Engineer to join our team and take ownership of delivering client technology projects from planning through to implementation and handover, whilst being a key escalation point within the business when required.

Approximately 65% of the role will focus on project delivery, including Microsoft 365 migrations, infrastructure upgrades, cloud deployments, networking projects and security improvements.

The remaining 35% will involve escalated technical support and managed services admin, assisting our service team with complex issues that require deeper technical investigation or specialist knowledge. Managing client and internal backup systems and 365 administration.

This is a hands-on engineering position rather than a traditional project management role. You will work directly with clients, internal stakeholders and vendors to deliver practical, well-documented technical outcomes.

The role suits an engineer who enjoys owning projects end-to-end, working across varied environments and balancing technical delivery with clear client communication.

What You’ll Be Doing

- Delivering IT projects from technical planning through to implementation and handover
- Assisting with the overall management of Clients Microsoft 365 Tenancies, Backup and Security systems.
- Deploying, migrating & managing Microsoft 365, Exchange Online, SharePoint, Intune and Entra ID environments
- Implementing Windows Server, endpoint, cloud and networking solutions
- Delivering firewall, switching, wireless, VPN and VLAN projects
- Coordinating project schedules, client communications, vendors and technical dependencies
- Reviewing project scopes and identifying risks, gaps or implementation requirements
- Completing onsite installations, migrations, cut overs and infrastructure upgrades
- Producing accurate technical documentation,



implementation plans and handover notes
- Testing completed work and ensuring projects meet agreed technical and operational requirements
- Providing clear progress updates to clients and internal stakeholders
- Assisting the support team with complex escalations when required
- Identifying opportunities to improve the reliability, security and performance of client environments
- Participating in occasional after-hours project work or scheduled cutovers

Technology Exposure You will work across technologies including:

- Microsoft 365, Exchange Online and SharePoint Online
- Microsoft Intune, Autopilot and endpoint management
- Microsoft Entra ID, identity and access management
- Windows 11 and Windows Server
- Azure and cloud infrastructure
- Firewalls, switching, VPNs, VLANs and business Wi-Fi
- Backup, disaster recovery and business continuity platforms
- Endpoint protection, email security and cybersecurity platforms
- RMM, PSA and documentation systems
- Virtualisation and server infrastructure

Experience across every platform is not essential, but you should have strong capability across several of these areas and be comfortable learning new systems.

What We’re Looking For

- At least four years of hands-on IT engineering or support experience within the MSP space
- Experience delivering technical projects in an MSP, systems integrator or multi-client environment
- Demonstrated ability to independently implement,troubleshoot & manage Microsoft 365 environments
- Strong knowledge of Windows endpoints, servers, networking and cloud services
- Experience delivering infrastructure migrations, upgrades or deployment projects
- Ability to diagnose and resolve complex technical issues
- Solid project ownership and attention to detail
- Ability to manage multiple projects, priorities and deadlines
- Clear written and verbal communication skills
- Confidence communicating with both technical and non-technical stakeholders
- Strong documentation and change-management discipline
- A customer-focused approach and a high level of personal accountability
- Australian working rights
- A current Australian Driver’s License and reliable transport





What We’d Love to See

- Experience leading projects from scope review through to completion
- Microsoft certifications or equivalent practical experience
- Experience with In tune, Autopilot and Entra ID
- Microsoft 365 tenant-to-tenant or on-premises-to-cloud migration experience
- Experience implementing firewalls, switches, wireless networks and VPNs
- Exposure to Azure infrastructure and virtualisation
- Experience with cybersecurity frameworks, security tools or compliance projects
- Familiarity with project documentation, statements of work and implementation runbooks
- Experience mentoring junior engineers or supporting service-desk escalations

What Success Looks Like In this role, success means:

- Projects are delivered accurately, professionally and within agreed timeframes
- Technical risks and dependencies are identified before they become problems
- Clients receive clear communication throughout the project lifecycle
- Implementations are thoroughly tested and properly documented
- Handover to the support team is complete and effective
- Escalated issues are approached methodically and resolved with clear technical ownership
- Client environments are left more reliable, secure and manageable than before

Why Join Katana IT?

- Competitive salary package based on experience and capability
- A role primarily focused on project engineering rather than reactive ticket volume
- Work across diverse client environments and technologies
- Ownership of meaningful projects from planning through to completion
- Supportive, capable and no-ego team culture
- Ongoing training and certification support
- Modern tools and well-managed client environments
- Opportunities to grow into senior engineering, solution design or technical leadership
- Limited work-from-home options after probation
- Local Gregory Hills office with no daily CBD commute

Apply Now If you are an experienced IT engineer who enjoys delivering projects, solving complex technical problems and taking ownership of client outcomes, we would like to hear from you.

Apply via SEEK with your CV addressed to Luke Santillo, Hiring Manager.

Please also include a short response to the following question:

Tell us about a technical project you delivered from planning through to completion. What was your role, what challenges did you encounter and how did you ensure the project was successful?

Generic applications that do not include this response will not be reviewed.

📌 IT Projects & Support Engineer (Gregory Hills)
🏢 Katana IT
📍 Gregory Hills