We’re seeking an IT Support Technician to provide day-to-day technical support to staff. You’ll troubleshoot hardware and software issues, support users via tickets and helpdesk channels, and help maintain reliable IT systems.
Key responsibilities
- Provide first-level IT support via phone, email, and helpdesk tickets
- Troubleshoot issues across Windows, Microsoft 365, and common business applications
- Assist with onboarding/offboarding: account access, device setup, software installs
- Support peripherals (printers, scanners, conference room devices) and basic network connectivity
- Perform routine checks, updates, and desktop/laptop maintenance
- Document issues and resolutions in the ticketing system
- Escalate complex issues to senior engineers/vendors and follow through to resolution
- Maintain a clean, secure workplace standard for IT equipment and data
Required skills & experience
- Experience in an IT support / helpdesk role (or equivalent)
- Solid troubleshooting and customer service skills
- Working knowledge of Windows OS and Microsoft 365
- Ability to prioritize tickets and meet service targets
- Clear communication and reliable follow-through
Preferred
- Experience with Active Directory / Azure AD
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- IT certifications (e.g., CompTIA A+, Microsoft)
How to apply Click “Apply Now” on this listing and submit your resume.
Pay: From $6,426.00 per month
Benefits
- Childcare assistance
- Dental insurance
- Health insurance
- Housing allowance
- Life insurance
- Maternity leave
- Parental leave
- Referral program
- Visa sponsorship
- Vision insurance
Work Location: In person
📌 IT Support Technician (Melbourne)
🏢 TasmanShield IT Systems
📍 Melbourne
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.