Role Description This full-time remote role as an IT Support Specialist / IT Support Engineer / Technical Support Engineer at SCS - Gestion technique du bâtiment focuses on providing end-user support and maintaining reliable IT operations. Daily responsibilities include responding to help desk tickets, diagnosing and resolving hardware and software issues on desktop computers, and supporting users with connectivity, application access, and system performance. The role involves documenting incidents and solutions, escalating complex issues when necessary, and contributing to knowledge base articles and support procedures.

The specialist will collaborate with other technical teams, assist in implementing IT best practices, and ensure that all support activities align with security and compliance standards.

Qualifications

Strong Technical Support and Help Desk Support skills, including managing support requests, prioritizing issues, and delivering explicit, user-focused assistance.

Proficiency in Troubleshooting and Desktop Computers, with the ability to identify,



analyze, and resolve hardware, operating system, and application problems.

Solid understanding of core Information Technology concepts, such as networks, operating systems, user account management, and basic security practices.

Effective communication and interpersonal skills, with the ability to explain technical topics in accessible language and collaborate with diverse teams.

Experience with remote support tools, ticketing systems, and documentation of incidents and resolutions.

Ability to work independently in a remote environment, manage time effectively, and maintain high levels of reliability and accountability.

Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) or equivalent hands-on experience are beneficial.

Previous experience in building management systems or facility-related IT environments is an advantage but not required.

📌 IT Support Specialist / IT Support Engineer / Technical Support Engineer (New South Wales)
🏢 SCS - Gestion technique du bâtiment
📍 New South Wales