We are looking for a proactive and customer-focused Junior IT Operations Specialist to join our IT Operations team. This role supports the delivery of secure, consistent and reliable technology services across BNK, helping our colleagues stay connected, productive and supported.

You will provide day-to-day technical support, manage service requests, contribute to operational documentation and work closely with internal teams and external service providers to deliver timely and effective IT outcomes.

What you will bring

- A relevant qualification in IT or equivalent experience You bring a helpful, customer-first approach to technical support.
- Ability to prioritise tasks, manage your time and stay organised in a busy support environment.
- Ability to communicate clearly and enjoy working with people across different teams.
- A passion for providing technical support and direction.
- You have, or are developing, experience with Microsoft 365, Intune, Azure administration, CI/CD concepts or PowerShell scripting.

- A positive, can-do attitude

Key Responsibilities

- Manage and respond to tickets in the IT Support Queue.
- Provide friendly help desk and technical support to colleagues across the business.

- Support colleague onboarding and offboarding activities.
- Assist with IT asset management, administration and documentation.
- Help maintain consistent operational procedures, support strategies and configuration practices.

- Support risk with input into control documentation for the IT Operations group.
- Contribute to operational improvement activities for business teams and IT.
- Work collaboratively with business teams, leaders and service providers to resolve issues and improve service delivery.

About BNK We offer simple and easy to understand deposit accounts and mortgages under a number of brands: Goldfields Money,



complemented by the Better Choice Home Loans brand, distributed via mortgage brokers nationally.

This unique combination allows us to develop competitive products that meet its changing customer needs, leveraging its low-cost, technology-driven model.

We are focused on becoming a challenger bank of scale through building its product portfolio, growing its diversified distribution network, and pursuing technology enabled partnering opportunities.

With a proven ability to originate deposits and to generate assets and excellent growth across the loan book and deposit book, we are strongly positioned to accelerate growth with a proven track record across key performance metrics. We plan to offer a new range of products under the BNK brand in the coming year.

Why you will love working at BNK Bank The BNK Culture, specifically the positive vibes, capability and enthusiasm in the business which is apparent from the moment you walk through the door.

Centrally located Sydney CBD location.

Office based with flexible working arrangements available including work from home options.

Collaborative team environment where colleagues work together to leverage their strengths so that they can help more customers achieve their banking goals.

BNK Culture

Our culture is all about teamwork and is underpinned by our 5 core values;

- Work hard - Successful people have a special trait, they work hard, they don’t give up, they learn from failure and then they succeed on purpose
- Innovation - Think big, remain versatile, stay ahead of the curve and get the job done
- Trust - Protect the trust we build with our customers and each other. It is hard to build and easy to lose
- Humility - Let others shine by helping them achieve more than they thought was possible
- Unity - We are in this together, even when the going gets tough

📌 Junior IT Operations Specialist (Sydney)
🏢 BNK Banking Corporation
📍 Sydney