Key Support Worker - Service EstablishmentThroughout Brisbane and Surrounds Are you an experienced Personal Support Worker who loves building relationships, solving problems and helping people get their services off to a great start?

Spinal Life

Australia's Personal Support and Home Care Service is looking for dedicated Key Support Workers to join our Service Establishment Team (SET). This is a unique and rewarding role where your expertise directly shapes the experience of new clients and the success of Personal Support teams from day one.

Position: Key Support Worker – Service Establishment Team Type: Permanent Part Time or Casual Opportunities Level: Level 4.2 SCHADS Award ($31.29 – PT rate) Hours: Based on new client rosters and operational requirements Roster: Roling Roster – Negotiated 4 weeks in advance Location: Travel throughout Brisbane Suburbs and sometimes the Woollongabba Office About The Role As a SET Key Worker, you will be the first point of contact for recent clients entering our Personal Care Services.

You will: Meet with new clients to explain our services and begin their onboarding journey

Develop and review personal care routines and create Individual Support Plans (ISPs) and Welcome Onboard documentation

Onboard and train new Personal Support Workers using the client’s ISP

Work closely with clients, Personal Support teams and Client Service Officers to establish and maintain smooth and safe routines

Identify and resolve service or Workplace Health and Safety issues during the establishment period

Provide observations and feedback to Nursing and Allied Health teams, as required

Travel across Brisbane suburbs to support clients and Personal Support teams in varied locations, with occasional regional travel.

Salary and Benefits Competitive pay, level 4.2 – SCHADS award, including salary packaging, penalty rates,



sleepover allowances, weekend loadings and public holiday rates

Work/life balance supporting by a rolling roster negotiated 4 weeks in advance

Extensive training and professional development in personal care, customer service and service coordination A meaningful role where you directly contribute to positive client outcomes

Employee Wellbeing platform available to you and your family

Be part of a respected, purpose led, Not for Profit organisation with over 60 years of impact What makes a great SET Key Worker? We are looking for someone who brings both professional skill and genuine heart to their work.

You will ideally have: Exceptional communication and interpersonal skills A strong customer service focus, and a positive, can-do attitude

Solid writing and administration skill – experience writing support plans is advantageous, although training is provided The ability to adapt your training style and communication to suit different clients and PSW team members

Confident problem-solving skills and the ability to stay calm under pressure

Flexibility to travel across Brisbane and occasional regionally

Open availability to work varied shifts, with a rolling roster negotiated 4 weeks in advance A professional and reliable approach to representing Spinal Life Australia How to Apply If this role sounds like you, click Apply Now and submit your application outlining your suitability and why you'd like to join us. For a confidential conversation, please contact the Spinal Life Australia team at 07 3435 3292.

About Spinal Life Australia For over 60 years, Spinal Life Australia has been empowering people with disabilities to live life their way. As a leading disability advocacy and support organisation, we are committed to creating a fairer, more inclusive Australia – and our people are at the heart of everything we do.

📌 Key Worker- Service Establishment Team (Brisbane)
🏢 Spinal Life Australia
📍 Brisbane