CCaaS Support Engineer: IVR & Routing Expert (Melbourne)

CCaaS Support Engineer: IVR & Routing Expert (Melbourne)

09 Aug
|
Concentrix
|
Melbourne

09 Aug

Concentrix

Melbourne

Concentrix Melbourne is seeking a CCaaS Support Engineer to provide Level 1/2 support for Amazon Connect, GenesysCloud, and other CCaaS platforms. You will manage IVR configurations, call routing, and ongoing incident handling from Melbourne, Australia.

The role requires hands-on CCaaS expertise, problem solving, and robust communication with customers and internal teams. Australian citizens are preferred, and on-call duties may apply to support 24x7 operations.

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📌 CCaaS Support Engineer: IVR & Routing Expert (Melbourne)
🏢 Concentrix
📍 Melbourne

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