This is a rare opportunity to help commission a brand-new home. Rockpool Residential Aged Care Northshore Hamilton opens in November 2026, and we're building our founding team now, meaning you'll help shape rosters, systems and culture from day one rather than adapting to what's already in place. It's a genuine chance to embed our ‘My Day My Way’ model of care into the very fabric of how this home runs, and to be part of something truly special from the ground up.

Be the driving force behind our people and rosters at Rockpool Residential Aged Care Northshore Hamilton, leading workforce planning, recruitment and office administration so every shift is covered and every resident is cared for. Bring your organisational skills to life, right at the heart of this exciting new chapter for the home, from behind the scenes.

About Rockpool Residential Aged Care

Rockpool Residential Aged Care is a boutique provider, proudly Queensland owned. We believe great careers and great care go hand in hand. Our My Day My Way model of care puts the people we care for at the centre of everything, shaping their days around their choices, not our routines.

This philosophy shapes how we work and what makes a career at Rockpool different: purpose that matters, contemporary leadership that backs you, beautiful up-to-date homes designed for the people in them, smart technology that frees you to focus on people, and room to grow with Queensland's fastest-growing provider.

About the role

Reporting to the General Manager and leading the home's Concierge team, the Rostering and Workforce Manager is responsible for workforce planning, rostering, recruitment coordination and office administration at Rockpool Residential Aged Care Northshore Hamilton. This role keeps the home resourced and running, ensuring every shift is covered, every roster meets our residents' care needs, and every new starter is set up for success.

The Rostering and Workforce Manager will be highly organised, discreet and resourceful,



with the judgement to manage sensitive staff and resident information and the initiative to keep the home's administrative backbone running smoothly, always championing the My Day My Way model of care.

Key responsibilities include:

- Build, manage and maintain team rosters across multidisciplinary teams, and monitor against the home's mandated Care Minutes targets
- Lead and oversee the Concierge team, providing day-to-day guidance, support and rostering
- Coordinate timesheets and payroll processing, and respond to employee roster and payroll queries
- Coordinate staff onboarding, orientation and end-to-end recruitment activity, including advertising, screening support and offer documentation
- Oversee the home's administrative function, including purchase orders, invoices and confidential records
- Act as a key point of contact for residents, families, visitors and staff, and build positive relationships with the leadership team
- Support clinical, hospitality and administration teams to ensure the smooth day-to-day operation of the home

Skills and experience

- Strong administrative, organisational and rostering skills, ideally using a workforce management system (e.g. Humanforce)
- Excellent written and verbal communication, with the ability to multitask in a fast-paced environment
- Advanced skills across the MS Office suite and high attention to detail
- Discreet and trustworthy, with sound judgement handling confidential staff, resident and organisational information
- Resident-first, collaborative and values-led, bringing initiative and calm under pressure to your work every day
- Professional presentation, organised and adaptable to changing workforce needs in a busy aged care workplace
- Previous healthcare or aged care experience highly regarded (desirable)
- Certificate III or IV in Business Administration, Human Resources or a related field, and experience with recruitment coordination highly regarded (desirable)
- Knowledge of the Strengthened Aged Care Quality Standards and Care Minutes (AN-ACC) reporting requirements highly regarded (desirable)

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📌 Rostering and Workforce Manager (Queensland)
🏢 Rockpool RAC 2
📍 Queensland