About the Opportunity The Manager Customer Services and Business Support supports the team in monitoring workflow and workload. They manage the triaging and directing of inquiries relating to guardianship, advocacy, investigation and dispute resolution. They provide accurate information to support members of the public and those seeking the services of the Office of the Public Advocate and work closely with the Guardianship team.
The service of the Office requires staff to work within a complex and sensitive environment. Quality service to senior management in ensuring the Office runs efficiently and has the required administration resources to undertake their roles is vital.
About the Business The Office of the Public Advocate (OPA) is an independent statutory office that promotes and protects the rights and autonomy of adults who may require support with decision‑making. The Office operates within a human‑rights‑based and legislative framework, including the Guardianship and Administration Act 1993, Mental Health Act 2009, Advance Care Directives Act 2013, and the Consent to Medical Treatment and Palliative Care Act 1995, National Standards for Public Guardianship (Australian Guardianship and Administration Council), and United Nations Convention of the Rights of Persons with Disability.
For more information about the Attorney-General’s Department and also the Office of the Public Advocate, please visit https://www.agd.sa.gov.au/ and Office of the Public Advocate | Office of the Public Advocate
Special Conditions for Employment
Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.
- Some out of hours work may be required
- Must hold a current Australian issued driver’s licence (equivalent to minimum class C)
Additional Notes You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information, please download the Job Application Pack and Job and Person Specifications.
For further information about this exciting chance that is not covered by this website please contact Angelica Noone, Assistant Public Advocate - Guardianship, The Office of the Public Advocate on [+61 873227654](tel:+61 873227654).
Click Apply and follow the prompts to submit your application.
The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.
Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.
The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/.
📌 Manager Customer Service and Business Support (Adelaide)
🏢 Attorney-General's Department
📍 Adelaide
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