Do you love IT & helping people solve IT problems? Are you looking to learn and grow your career? Do you have valuable troubleshooting skills and like to run small projects?

Seeking:

Service Desk AnalystThis role looks after Level 1 Support, ideal for a graduate with 2-3 + years of experience and a person willing to grow and learn

Industry: Pharmaceutical Manufacturing

Location: South-Eastern Suburbs

Salary: Market Leading Salary + Perks + Free Parking

Day to day aspects of the Service Desk Analyst Role:

- Provide day to day workstation and network troubleshooting and support, and working within the ICT Service Desk and be involved in day to day ICT operations.
- Primarily based at one of the two main sites to welcome end-user requests and provide advice in conjunction with technical support.
- The role will entail onsite support, phone support (with remote session where practical), on client workstation and smart devices, supporting operating systems, applications,



client networks and conferencing facilities.
- Identification and logging of incidents, triage, categorisation and request prioritisation.
- Participate in after-hours on-call roster supporting after hours production and operations.
- Assist with administrative duties such as asset allocation, reconciliation and other non-technical administration duties.
- Maintain in-depth knowledge, ensuring personal and professional development in line with the ICT strategy, provide advice on policies, processes and procedures relating to the transition of ICT Services
- Work in accordance with personal and department agreed Service Levels.

It is a requirement of all our jobs that you have a PR or AU/NZ Citizenship. A work visa is not sufficient as all our jobs are permanent.

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📌 Service Desk Analyst (Melbourne)
🏢 Goodpeople HR
📍 Melbourne