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Organisation/Entity: Transport For NSW

Job category: Information & Communication Technology

Job location: Parramatta, NSW, AU, 2150

Job reference number: 108727

Employment type: Permanent Full-Time

Salary range: $108374.0-$119210.0

You crave a career that pushes you, where you'll meet challenges head on and you're guaranteed to grow.

If ensuring seamless operations and enabling access to public transport for school students is your game, we’ve got the team for you.

In this role, you'll

- You will be involved in managing end-to-end School Student Transport Scheme (SSTS) appeals processing, to ensure accurate, consistent, and compliant outcomes.
- You will support the coordination of logistics for Opal cards and related materials, including ordering, tracking, stock control and reconciliation.
- You will be responsible for maintaining case records and engaging with stakeholders including external customers, providing explicit communication while identifying process improvements across appeals and logistics.

You have experience in customer operations or appeals processing within a regulated environment, with a strong understanding of decision-making frameworks.

You have strong communication and stakeholder management skills, with the ability to handle sensitive matters and deliver clear,



customer-focused outcomes.

You are highly organised and detail-oriented with experience in logistics, inventory or administrative processes, able to manage competing priorities while maintaining accuracy.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers .

Applications close 11:59 PM Thursday, 20th August 2026.

Job Segment

Logistics, Developer, Web Design, Operations, Technology, Creative

Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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📌 Logistics & Appeals Officer (Parramatta)
🏢 Nsw Public Service Commission
📍 Parramatta