Are you a curious and passionate technical support qualified eager to reach new career heights? Does the idea of supporting a transformative tech solution to national and global entities pique your interest?Well then: we want to hear from you.
About the job:
Based in Sydney and working as part of the national operations support team, this role is responsible for day-to-day technical support of our bespoke hardware and software products, including:
Attending client locations for technical support and routine programmed maintenance
Installation of all our products range
Carrying out software, firmware and hardware upgrades
Responding to technical support enquiries via telephone and our support portal
Providing technical product training
Report presentation as required for Q&A; purposes
About you:
You will need to be passionate about customer service, demonstrate technical excellence, be a team player, want to contribute to our success and enjoy making a difference! In addition, you will:
Have previous experience in a technical support position either as a Level 1 or Level 2 Technician
A broad knowledge of technical infrastructure from desktop to firewall, backup systems, software, and hardware
Have a positive attitude and problem-solving skills
Have the ability to work in a team & autonomously, travel interstate will be required periodically
Excellent written and verbal communication skills.
As this position works with our Government Clients, you will need to be an Australian Citizen, have a full Australian drivers licence and be able to pass a security clearance.
About us:
Torus is the name of our business and our technology: a best-in-class key management solution. From hotel chains and hospitals to commercial & government buildings and mining plants, Torus is revolutionising workplace efficiency and security.
Every aspect of our business is guided by a single philosophy: the value of technology is to improve people’s lives.
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📌 Customer Support Specialist (City of Sydney)
🏢 CIC Technology
📍 City of Sydney
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