We don’t look like your typical underwriting agency, and that’s exactly the point.

At Miramar Group, we’re built for brokers, not boardrooms. Our culture is relaxed, approachable, and proudly made in Manly since 2005. But make no mistake - when it comes to underwriting, we’re sharp, responsive, and deeply committed to helping brokers win.

We know the insurance industry can feel like paddling against the tide, with slow turnarounds, fragmented systems, and faceless platforms. That’s why we’ve built an underwriting group that’s made to make waves - to cut through the admin, simplify the process, and back brokers with smart tools, clear answers, and real human support.

Your new role at Steadfast

We are looking for an Underwriting Support Officer who enjoys creatingorder, supporting others, solving practicalproblemsand learning how the insurance industry works from the ground up.

You will work closely with the Bedrock Team, supporting underwriters with day-to-day administration, customer enquiries, policydocumentationandaccuraterecord keeping. You will bring strongorganisation, attention todetailand a collaborative mindset, helping the team deliver excellent service to brokers and customers.

This isa great opportunityfor someone with early experience in financial or insurance services who is motivated to build their capability in general insurance across Property, Liability and Engineering products.

This is a 12 months fixed term role.

What your days may look like

You may start your morning checking in with the underwriting team, reviewing priorities, responding to phone queries, completing dataentryand making sure records and electronic files areaccurateand up to date.

By midday, you couldbe assistingwith policy documentation, supporting underwriters with administrationrequestsor learning how to respond to simple accounting queries with guidance from the team.

In the afternoon, you might be cross-training across different business units and insurance products, building your understanding of general insurance and contributing to a smooth, professional service experience.

No two days look the same, but every day you will be helping the team stayorganised,responsiveand ready to support brokers with confidence.

The work you will lead and shape

You’ll have the chance to:

- Create:Maintainaccuraterecords,documentationand files that help the underwriting team work efficiently.




- Collaborate:Work closely with underwriters and colleagues across the business to support customer service outcomes.
- Challenge:Use your attention to detail to spot issues early, askquestionsand help improve the way work is completed.
- Deliver:Supporttimelyprocessingof policy documentation, dataentryand administration tasks.
- Support:Provide practical, reliableassistanceto the Bedrock Team while continuing to learn and build insurance knowledge.

You may also:

- Participate in cross-training across Property, Liability and Engineering products.
- Assistwith phone handling, electronicfilingand general administration.
- Receive training to help handle accounting queries.
- Represent Miramar professionally and honestly in every interaction.
- Contribute to a team culture that reflects our Together values.

What You will Bring

- Ideally 1-2 years of experience in a similar financial services, insuranceservicesor office-based administration role.
- Strongorganisationskills, attention todetailand the ability to work efficiently in a fast-paced environment.
- Clear and professional communication skills, with confidence engaging with a diverse range of colleagues and stakeholders.
- A willingness to learn, adapt to change and develop new skills in general insurance.
- The ability to work independently while also contributing positively within a team environment.
- A genuine enthusiasm fordemonstratingand embodying Miramar’s Together values and culture.
- Proficiencyin Microsoft Word and Excel.

Why Miramar?

You will join a team that genuinely believes we are stronger together. You will be supported by leaders who want you to grow, colleagues who value your perspective, and a culture built on respect, inclusion and shared success. Here, your contribution matters and your voice is heard.

Our benefits program is built to support you through the moments that matter most, whether you're at work, at home, or anywhere life takes you. This includes generous leave entitlements, flexible work options, wellbeing resources,



an employee assistance program and a range of insurance offerings that help you feel supported and protected. You will also have access to meaningful learning and development opportunities that help you build capability, explore new ideas and grow your career with confidence.

- Our benefits program is built to support you through the moments that matter most, whether you’re at work, at home, or anywhere life takes you.
- This includes generous leave entitlements, flexible work options, wellbeing resources, an employee assistance program and a range of insurance offerings that help you feel supported and protected.
- You will also have access to meaningful learning and development opportunities that help you build capability, explore new ideas and grow your career with confidence.

Most importantly, you will be joining a workplace where people feel safe to be themselves. We welcome applications from people of all backgrounds, identities and experiences because we know that when we bring different perspectives together, we do our best work and create a place where everyone can thrive.

Recruitment Privacy Collection Notice:

Steadfast Group Limited and the Steadfast entity recruiting for this role (“we/us”) collect your personal information to assess your application, communicate with you, conduct police checks (for all hires) and other role‑specific checks where relevant and lawful, and if successful, progress onboarding. If you do not provide requested information, we may not be able to progress your application.

If your application is unsuccessful, we may keep your details and contact you about future opportunities unless you opt out; you can opt out at any time by contacting ******@steadfast.com.au.

We may share information with Steadfast related entities and service providers supporting recruitment (e.g., screening/verification providers, agencies, and technology providers). Information may be stored or processed in Australia, New Zealand, Singapore and the Philippines (which may change over time).

For more information, see:

For privacy access/correction requests or complaints contact the Privacy Officer at **************@steadfast.com.au or +61 2 9495 6557.

If you require any accommodations during the interview process, please let us know by speaking with us directly or emailing ******@steadfast.com.au.

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📌 Underwriting Support Officer (Melbourne)
🏢 Steadfast Group
📍 Melbourne