New Energy Training is a dynamic and growing Registered Training Organisation (RTO) committed to delivering high-quality training in the renewable energy sector. Headquartered in Brisbane, we pride ourselves on a collaborative team environment and on providing exceptional service and support to our students.
New Energy Training is wholly owned by Supply Partners, Australia's leading technical distributor in the solar industry. This unique relationship provides access to deep technical expertise, strong industry partnerships, and market-leading resources, placing us at the forefront of Australia's energy transition.
About the Role
We are seeking an organised and personable Senior Student Administration Officer to support the day-to-day operations of our administrative functions. This is a full-time role that plays a vital part in ensuring smooth, efficient processes across student enrolments, enquiries, customer service, and general administration.
As the friendly first point of contact for many of our students, you'll keep correspondence moving, records accurate, and course delivery running on time working closely with trainers and the wider team.
This role is based in our Brisbane office (Seventeen Mile Rocks) initially. Once the probationary period has ended, there is potential to negotiate a hybrid working arrangement for the right candidate.
Key Responsibilities
- Respond to student enquiries via phone and email in a timely and professional manner.
- Manage and monitor the company's shared email inboxes, ensuring all correspondence is actioned or forwarded appropriately.
- Process course enrolments and maintain accurate student records.
- Send course confirmations and related documentation to students.
- Provide a warm "Welcome Call" to all new students.
- Provide administrative support within our Student Management System (SMS) and Learning Management System (LMS).
- Assist with preparing student documentation and course materials as required.
- Liaise with trainers and other team members to support smooth course delivery.
- Ensure adherence to RTO compliance and administrative procedures (training provided).
- Perform general administrative duties to support the training team.
About You
- Previous administration and/or student support experience within an RTO. (minimum 3 years)
- Strong communication and interpersonal skills, with a professional and friendly phone manner.
- Excellent attention to detail and strong organisational skills.
- The ability to manage your time effectively and prioritise a diverse workload.
- A willingness to learn, follow established procedures, and contribute ideas where appropriate.
- Intermediate competency with Microsoft Office (Word, Outlook, Excel) and Google Drive / email.
- Familiarity with Student Management Systems (e.g. aXcelerate or eSkilled) will be highly regarded, though full training on our internal systems will be provided.
What's on Offer
- On-the-job training and ongoing support.
- A friendly and inclusive team environment.
- The opportunity to develop your skills in the growing vocational education and training sector.
- A modern office environment in Brisbane (Seventeen Mile Rocks) with on-site parking.
- The chance to be part of Australia's renewable energy transition.