Key Responsibilities

Practice Operations Management

- Oversee the day-to-day operations of the medical practice.

- Ensure efficient patient flow, appointment scheduling, theatre coordination, and administrative processes.

- Manage practice resources, staffing requirements, workflows, and service delivery standards.

- Develop and implement policies, procedures, and best-practice operational frameworks.

- Monitor performance metrics and identify opportunities for operational improvement.

Doctor &

- Surgeon Liaison

- Act as the primary point of contact between the practice team and doctors/surgeons.

- Develop a thorough understanding of each clinician's workflow, preferences, protocols, and patient management style.

- Ensure administrative teams consistently support clinicians according to established requirements and expectations.

- Coordinate communication between doctors, hospitals, allied health providers, and external stakeholders.

- Support clinicians in maintaining qualified and regulatory obligations.

Medicare, Insurance &

- Billing Expertise

- Maintain advanced knowledge of:

- Medicare Benefits Schedule (MBS)

- Private Health Insurance requirements

- Department of Veterans' Affairs (DVA) billing

- Workers Compensation processes

- Motor Vehicle Accident claims

- TAC and state-based compensation schemes where applicable

- Gap payments and informed financial consent requirements

- WORKCOVER Process and Requirements

- Ensure accurate billing, claiming, and reconciliation processes.

- Monitor billing compliance and reduce claim rejections or payment delays.

- Assist staff in interpreting Medicare and insurer requirements.

- Stay updated on legislative and industry changes impacting billing and reimbursements.

Clinical Documentation &

- Administrative Compliance

- Oversee the complete patient documentation lifecycle from:

- Referral receipt

- Initial consultation

- Pre-operative preparation

- Theatre bookings





- Surgical procedures

- Post-operative care

- Follow-up appointments

- Billing and claims processing

- Ensure documentation is:

- Accurate

- Complete

- Timely

- Legally compliant

- Aligned with accreditation standards

- Monitor the preparation and management of:

- Referrals

- Consultation notes

- Surgical consent forms

- Hospital documentation

- Procedure reports

- Specialist correspondence

- Insurance and Medicare documentation

- Financial consent documents

- Medical records

Compliance &

- Risk Management

- Ensure compliance with:

- Australian Privacy Principles (APPs)

- Privacy Act requirements

- Medicare regulations

- RACGP and specialist practice standards where relevant

- State and federal healthcare legislation

- Accreditation requirements

- Clinical governance frameworks

- Conduct regular audits of administrative and documentation processes.

- Identify operational, financial, and compliance risks.

- Implement corrective actions and process improvements.

Team Leadership, Mentoring &

- Education

- Lead, mentor, coach, and develop administrative and support staff.

- Create and deliver training programs for:

- Reception staff

- Medical secretaries

- Practice administrators

- Surgical coordinators

- Serve as the practice's subject matter expert on:

- Insurance processes

- Medicare requirements

- Patient administration

- Documentation standards

- Compliance obligations

- Foster a culture of accountability, professionalism, continuous learning, and patient-centered care.

Financial &

- Business Management

- Assist with budgeting, forecasting, and financial reporting.

- Monitor revenue cycle performance and billing accuracy.

- Manage supplier and service provider relationships.

- Support business growth initiatives and service development.

- Identify efficiencies and opportunities to enhance profitability without compromising patient care.

Pay: From $80,000.00 per year

Work Location: Hybrid remote in Melbourne VIC

📌 Medical Practice Manager (Melbourne)
🏢 Centelon
📍 Melbourne