Are you an experienced Medical Receptionist or Medical Administrator who enjoys delivering exceptional patient care? Join our team in Newcastle, where you'll play a vital role in supporting patients with complex and chronic health conditions through a coordinated, multidisciplinary healthcare approach.
About Us
The Banyans Medical Centre & Specialist Clinics and Total Veteran Healthcare are leaders in multidisciplinary healthcare, delivering coordinated medical, allied health and specialist services. Our focus is on providing timely, high-quality, patient-centered care through cutting-edge treatment pathways and a collaborative team approach. As we expand into Newcastle, we are seeking a friendly, organised and proactive administrator to join our team.
About the Role
As the first point of contact for our patients, you'll help create a positive experience from their very first interaction. You'll coordinate appointments, referrals and patient communications while ensuring smooth administrative processes and exceptional customer service.
Key Responsibilities
- Welcome patients and manage reception enquiries in person and by phone.
- Coordinate appointments and referrals through Medicare (MBS) and DVA pathways.
- Maintain accurate patient records and administrative systems.
- Support billing processes across Medicare, DVA and private health.
- Assist with reporting, auditing and data management.
- Contribute to improving administrative processes and workflows.
- Ensure compliance with privacy, governance and organisational policies.
- Work closely with our multidisciplinary clinical team to deliver outstanding patient care.
About You
We're looking for someone who is compassionate, detail-oriented and thrives in a busy healthcare environment.
You Will Have
- Previous experience in medical reception or healthcare administration.
- Outstanding customer service and communication skills.
- Experience with Best Practice software .
- Strong organisational skills and attention to detail.
- Knowledge of Medicare, DVA and private health billing.
- The ability to manage competing priorities with a calm, professional approach.
- A positive, team-focused attitude.
Why Join Us?
- Competitive salary package.
- Modern, supportive workplace.
- Ongoing training and professional development.
- Opportunity to grow with an expanding healthcare organisation.
- Work alongside a passionate multidisciplinary team.
- Make a genuine difference in the lives of patients every day.
Apply Now
If you're looking for a rewarding career where your reception and administration skills help improve patient outcomes, we'd love to hear from you. The Banyans Medical Centre & Specialist Clinics