We are seeking an emotionally intelligent, people-focused Admin | Office Manager to oversee the day-to-day running of our Fortitude Valley site, with regular travel to our Gold Coast campus once a week.
About the Role
You will be the go-to person for our admin team and trainers, managing day-to-day queries, overseeing complaints, and ensuring the site runs smoothly for students, staff and visitors alike. This is a hands‑on role for someone who genuinely enjoys supporting people, building relationships, and solving problems — previous management experience is not required, but strong emotional intelligence and the ability to connect with people is essential.
Key Responsibilities
- Manage and support the day-to-day queries of the admin team and trainers
- Oversee the general running of the site, ensuring a positive experience for students and staff
- Manage and resolve complaints in a professional and timely manner
- Escalate enquiries and issues to the appropriate person or department as required
- Complete regular reporting as required by management
- Build strong, trusting relationships across the admin team, trainers and students
- Travel to the Gold Coast site approximately once a week
What We're Looking For
- High emotional intelligence and a natural ability to build relationships with people
- Highly organised and thorough, with strong attention to detail
- Confident handling complaints and escalations with professionalism and empathy
- Robust communication and reporting skills
- No prior management experience required — we're looking for the right person, not just the right resume
- Able to travel to the Gold Coast approximately once a week