If you're passionate about developing people, enjoy working in fast-paced operational environments and love the balance of facilitating engaging workshops while partnering with leaders to improve performance, this could be your next career move.

We're looking for a Learning & Development Coordinator to support operational teams throughout Queensland. You'll become a trusted partner to frontline leaders, delivering practical learning solutions that strengthen capability, improve customer experience and support business performance.

This is a role where you'll be out in the business, working directly with people, understanding operational challenges and creating learning that delivers real results.

Why You'll Love This Opportunity

- Drive learning across a thriving Queensland network with the autonomy to manage your own schedule.
- Enjoy a genuine blend of facilitation, coaching, operational partnering and program coordination.
- Competitive salary + super + fully maintained vehicle + performance bonus.

What You'll Be Doing

- Working alongside Operations Managers and the national Learning & Development team, you'll play a key role in developing capable, confident teams.
- Your days will include:
- Delivering engaging onboarding programs for recent employees.
- Facilitating workshops covering customer experience, sales, operational procedures and business systems.
- Coaching frontline employees and leaders to build capability and confidence.
- Identifying performance trends and developing practical learning solutions.
- Partnering with operational leaders to improve business outcomes through learning.
- Developing and updating training resources, facilitator guides and online learning content.
- Coordinating learning schedules, reporting, attendance tracking and learning systems.
- Supporting the ongoing development of digital learning programs and continuous improvement initiatives.





Who We're Looking For

You may already be working in Learning & Development or perhaps you've built your career within Human Resources and discovered a passion for developing people.

Most importantly, you're someone who enjoys building relationships, thrives in operational environments and believes great learning should be practical, engaging and memorable.

You'll bring:

You'll Bring

- 2-3 years' experience within Learning & Development or HR with learning exposure.
- Prior experience within the tourism, hospitality, travel, aviation, accommodation or similar customer-facing multi-site service environment where developing frontline teams is central to business success.
- Confidence facilitating workshops, training sessions and group presentations.
- Strong coaching and stakeholder engagement skills.
- Excellent organisation and administration capabilities.
- The ability to manage multiple priorities across a geographically dispersed workforce.
- Experience using Learning Management Systems such as Workday Learning, 360Learning or similar is highly regarded.
- Candidates from hospitality, tourism, aviation, retail, customer service or other operational environments are encouraged to apply.

Why This Role Stands Out

This isn't a role where you'll spend every day behind a desk.

You'll be travelling throughout Queensland, partnering with operational leaders, coaching employees in real workplace environments and helping shape the capability of teams that deliver exceptional customer experiences every day.

If you're looking for a career where your work has visible impact, your ideas are valued and no two locations are ever quite the same, we'd love to hear from you.

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📌 L&D Coordinator (Brisbane)
🏢 Arrow Group
📍 Brisbane