Build relationships. Harness technology. Drive growth. Shape what comes next.

MEDirect is looking for an experienced Partnership Manager to take ownership of an active client portfolio centred on Victoria and extending into several closely aligned states.

Your brief is clear. Retain the portfolio, expand it and use client intelligence, technology, AI and disciplined commercial execution to drive its next stage of growth.

MEDirect is an Australian-owned, AI-first technology company connecting lawyers, insurers, employers and government agencies directly with accredited medical specialists.

Over the past seven years, we have rapidly scaled to become the largest independent way to do medicolegal in Australia. Our recent success with the Transport Accident Commission in Victoria and Comcare nationally demonstrates our significant presence and growing momentum across Australia.

We are not a traditional medicolegal business with some technology added. Technology is central to our operating model. We are using AI, automation, data and intelligent digital workflows to disrupt a legacy industry and create a faster, smarter and more transparent way to access independent medical expertise.

Supported by our secure platform, with security controls aligned to ISO/IEC 27001, SOC 2 and HIPAA, our national medical expert network and an expanding portfolio of significant state and national contracts, MEDirect is entering its next major stage of growth.

We need someone who understands this market and wants to help shape where it goes next.

This is not a generic account management role.

You will step into an active portfolio with established relationships, existing booking activity and significant commercial opportunity across Victoria and selected aligned states.

Your role is to understand each client, strengthen the relationship and uncover where MEDirect can deliver more value. You will grow engagement across practice groups, claims teams, office locations, matter types and service areas.

You will also reactivate dormant accounts, convert relevant medical expert opportunities and identify commercial risks before they become lost business.

This is a relationship-led role, but it is not relationship management without accountability. Strong partnerships must translate into client retention, portfolio expansion, increased bookings and sustained commercial growth.

What you will own

You will take commercial ownership of:

Retaining and growing booking activity across your client portfolio.

Delivering agreed booking and revenue growth targets.

Expanding MEDirect's share of business within existing accounts.

Reactivating dormant clients and rebuilding engagement.

Identifying opportunities across teams, practice groups and office locations.

Developing structured account plans for priority clients.





Running commercially valuable quarterly business reviews.

Converting relevant medical expert opportunities into bookings.

Managing relationship risks, escalations and complex client requirements.

Building a visible pipeline of portfolio growth opportunities.

Maintaining accurate account intelligence, activity and next actions in CRM.

Feeding market intelligence into expert recruitment, marketing, product and growth strategies.

Using AI, automation and data to improve account research, preparation, follow-up and commercial execution.

You will work closely with the Business Development Manager aligned to your market. The Business Development Manager owns new business and initial activation. You take ownership of established client relationships and drive retention, expansion and long-term value from that point.

Technology is part of the job

At MEDirect, AI capability is not reserved for the technology team. It is becoming part of how every role operates.

As Partnership Manager, you will use AI and modern commercial technology to:

Research accounts and prepare for client conversations.

Identify emerging portfolio opportunities and risks.

Prepare quarterly business reviews and account plans.

Capture and structure meeting intelligence.

Improve follow-up quality and speed.

Enrich CRM data and maintain portfolio visibility.

Match client demand with relevant medical expert capability.

Reduce administrative effort and spend more time on valuable client engagement.

You do not need to be a developer, but you do need to be curious, technology-confident and willing to continually improve how you work.

MEDirect provides structured AI learning, approved tools and practical support through our internal training and AI Learning Hub. Human judgement and personal accountability remain essential.

Who we are looking for

We are not looking for a generalist account manager.

We are specifically seeking someone with direct experience in medicolegal, personal injury, workers compensation, insurance claims or a closely related sector.

You understand the market, the client environment and the importance of credibility when working with lawyers, claims professionals, insurers and senior decision-makers.

You will bring:

At least five years’ experience in sector-relevant account management, partnerships or commercial growth.

Direct experience in medicolegal, personal injury, workers compensation, insurance claims,



healthcare or related professional services.

A demonstrated record of retaining and growing a substantial client portfolio.

The ability to build meaningful, long-term relationships across multiple levels of an organisation.

Strong commercial judgement and confidence working to clear growth and retention targets.

The ability to identify portfolio opportunities and convert them into structured account plans.

Confidence making purposeful outbound calls and managing inbound client relationships.

Strong negotiation, presentation and stakeholder engagement capabilities.

Disciplined CRM use and consistent follow-through.

Confidence using modern business technology, data and digital workflows.

A genuine interest in AI and its practical application to commercial work.

The maturity to operate autonomously while collaborating closely across the business.

Experience with Zoho CRM, quarterly business reviews, medical specialist networks or a technology scale-up will be highly regarded.

What success looks like

Performance will be measured through clear commercial outcomes, including:

Growth in bookings and revenue across the portfolio.

Client retention and sustained account engagement.

Expansion of MEDirect's share of client business.

Growth across practice groups, teams, locations and service areas.

Conversion of priority medical expert opportunities.

Completion and quality of account plans and quarterly business reviews.

Effective management of commercial risks and escalations.

CRM accuracy, portfolio visibility and follow-through.

Quality of market intelligence contributed to the wider business.

Why MEDirect?

MEDirect has already changed how medicolegal services are accessed in Australia. Our next phase is about using AI, automation and intelligent platform design to take that disruption much further.

You will join a business with:

An established national market position and strong growth momentum.

Significant relationships with the Transport Accident Commission, Comcare, WorkSafe Victoria and its agents, leading law firms and self-insurers.

A growing portfolio of significant state and national contracts.

A national network of accredited medical specialists.

A remote and technology-enabled operating model.

Up-to-date equipment and access to MEDirect's cloud technology stack.

Practical AI training, tools and learning resources.

Direct access to an experienced and engaged leadership team.

Genuine autonomy to shape account strategies and commercial priorities.

A clear opportunity to influence the next stage of MEDirect’s growth.

This is an opportunity to do more than manage a portfolio. You will help MEDirect deepen its position in key markets while contributing to the technology-led transformation of an entire industry.

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📌 Partnership Manager (Melbourne)
🏢 Medirect Sdn. Bhd.
📍 Melbourne