Oakwood Worldwide is a global hotel brand and has owned and operated hotels and apartments internationally for over 20 years. Come join our property in Victoria as we continue to grow and expand our global footprint. No two days are the same when working with Oakwood Epping Melbourne as our primary focus is always our TEAM and our GUESTS. At Oakwood Epping Melbourne, you are not just a number, each and every one of our associates are hand selected, heard and valued.

Oakwood Epping Melbourne, managed by The Ascott Limited,now seeks an enthusiastic and dedicated person to join asAssistant Guest Service Manager. Oakwood Epping Melbourne is set to open its doors in October 2026.

In this role you will be responsible for:

Leading daily front office operations to ensure exceptional guest service, productive workflows, and compliance with company standards.

Supervising, coaching and developing Guest Service team members through training, performance support and on-the-job guidance.

Monitoring staffing levels, rosters and labour costs to align with business requirements and award conditions.

Managing guest enquiries, concerns and service recovery situations while promoting guest recognition and satisfaction initiatives.

Supporting departmental financial performance through revenue optimisation, cashiering controls, budget awareness and achievement of operational targets.

To be successful in this role you must have:

Previous experience in a supervisory or leadership role within hospitality, hotels or serviced apartments.

Strong guest service,



communication and problem-solving skills with the ability to build positive relationships with guests and colleagues.

Sound knowledge of front office systems, reservations processes, cashiering procedures and hotel operations.

Proven ability to lead, motivate and develop teams while maintaining high service standards and staff engagement.

Strong organisational skills with the ability to manage multiple priorities, work independently and make confident operational decisions.

In return, you will receive:

An Extra 3 Days Off just for life’s big moments – Our Immediate Family Event Leave or Cultural leave is yours on top of your annual leave!

Celebrate Your Loyalty – $500 at 5 years, $1,000 at 10 years (and it keeps going!)

Global Travel Perks – Enjoy up to 50% off at 900+ hotels worldwide

Wellbeing Support – 24/7 access to our Employee Assistance Program (EAP)

Work Local, Grow Global - build your career close to home while being part of a global hospitality business with real opportunity to grow.

About Us:

The Ascott Limited (Ascott) is a member of CapitaLand Investment (CLI), headquartered and listed in Singapore. Ascott has become one of the leading international lodging owner-operators, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the United States.

The company's serviced apartment, social living and hotel brands include the global brands of Citadines, lyf, Oakwood and Quest. Be part of Ascott Australia's bold journey to grow from 10 hotels to 30 hotels undermanagement by 2030.

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📌 Assistant Guest Service Manager (Whittlesea)
🏢 Oakwood Epping Melbourne
📍 Whittlesea