Salary: $55,250 – $74,750 per month

Job Type: Full-time

Member Support Consultant – Fitness FirstAs a Member Support Consultant (MSC) you are the heartbeat of each club, welcoming members, sparking motivation, building confidence and helping people take the first step toward a stronger, healthier life. Every day you will drive membership growth through proactive outreach, build lasting relationships with new and existing members, and create positive experiences that keep members engaged and motivated.Responsibilities- Contribute to the club’s sales budget using promotions and referral campaigns.

- Generate and convert high‑quality sales leads through community outreach, referrals, and identification of new business opportunities.
- Achieve the required number of lead contacts via telephone to maximise sales opportunities.
- Provide sales presentations and club tours to prospective members.
- Create outstanding member journeys through positive and personalised interactions.
- Achieve successful outcomes to enquiries.
- Open and close the club as per the club roster.
- Actively participate in member retention programmes and inspire members to continue their fitness journey.




- Conduct regular service calls to new and existing members to keep them engaged and recommend club‑based products that boost their results.Requirements- Current First Aid & CPR certificate.
- Problem‑solving mindset – provide solutions that meet members’ needs.
- Excellent communication – inspire people to take action.
- Goal‑focused drive to excel and seek new ways to succeed.
- Team player – rally through challenges and celebrate successes.
- Customer‑focused – build rapport with people of all backgrounds.What we can offer you- Base salary uncapped commission, realistic earnings of $65K .
- Complimentary Platinum membership and anniversary leave.
- Additional membership for friends or family through Recognition for Service Awards.
- High‑energy team that celebrates wins, supports each other and thrives on helping members achieve results.
- Clear pathways into leadership with opportunities to grow across the Fitness & Lifestyle Group.Commitment to Diversity and InclusionWe welcome applications from Aboriginal and Torres Strait Islander people, people of all ages, races, sexes, intersex status, gender identities, sexual orientations, people with a disability and others from diverse backgrounds. We celebrate diversity and inclusivity, encouraging every employee to be their authentic selves at work.

📌 Member Support Consultant | Pennant Hills (full-time) (Tamworth)
🏢 200 Fitness First Australia Pty
📍 Tamworth