Must Have Skills: 5+ years of experience in DNS operations/support, with at least 2–3 years at L3 level

Solid hands‑on experience with BIND (open‑source DNS)

Deep understanding of:

- TTL, caching behavior, and query resolution flow
- Latency and routing behavior

Nice to Have Skills: Experience with Anycast DNS deployments

Exposure to other DNS software: Unbound, PowerDNS, Knot DNS

Automation and scripting (Shell, Python, Ansible)

Monitoring tools:

Minimum Years of Experience: 5+

Certifications Needed: No

Top 3 responsibilities you would expect the Subcon to shoulder and execute

- Act as L3 escalation point for complex DNS incidents impacting production services
- Diagnose and resolve critical DNS outages, performance degradation, and security issues
- Provide expert support for authoritative and recursive DNS infrastructures
- Work closely with L1/L2 teams, NOC, and Core Network teams to restore services quickly
- Deep troubleshooting of BIND
- Lead root cause analysis (RCA) for major incidents

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📌 Support Engineer DNS (New South Wales)
🏢 XPT Software
📍 New South Wales