Call Centre Representative (Experienced or Junior)

Hindmarsh, SA 5007

Hindmarsh, SA 5007 Des's Group

This job is open for expressions of interest only

Join our friendly team that contributes towards providing a valuable service to your community

- Opportunity to join a successful family owned business
- Work with a passionate and forward-thinking team
- Benefit from full training and support

This is a excellent opportunity for a motivated and customer service orientated person to become a vital part of a growing team within a family owned business. Deliver a level of service that exceeds our customers expectations and ensure customers receive professional and efficient service.

Des's Group is a family owned business with experience in personal transport for over 50 years. It is versatile with its individual companies distributed throughout various locations in SA. Not only do we do simple A to B transfer solutions for individual sized groups, but also various tour options for corporate or groups of friends are offered.

Due to continuous growth, we have a requirement for an Experienced or Junior Call Centre Officer.

Des's Groupis an organisation that understands the importance of people and quality within its business and provides a unique opportunity for the right person to become an integral part of its friendly and supportive team. The right person will take advantage of the in house training and gain skills and experience. Our aim is to make starting workeasy and enjoyable





Reporting directly to the Call Centre Manager this position will have the responsibilities for the following:

- Provide a professional level of service in-line with company policies and procedures
- Deliver a level of service that exceeds our customers expectations
- Ensure smart working practices are followed to contribute to ensuring and maintaining a smooth running of the daily operations of the company
- Promote and portray a positive image for the Company
- Identify, seek and follow up lead opportunities
- To be helpful, polite knowledgeable and resourceful
- Provide and maintain a safe workplace in accordance with OHS policies and procedures

To be successful in this role you will have the following skills and attributes:

- Demonstrates well-developed personal communication skills
- Has high level of customer service skills
- Possess a sound knowledge of web base advertising and use of social media
- Has the ability to listen and communicate well
- Demonstrates an ability to remain calm under pressure
- Has a good, sound working knowledge of the local town/city, streets, areas and activities
- Has good keyboard skills and computer knowledge
- Be proficient in MS Office

This is your opportunity to make your mark on the continued success of Des's Group!

In return you will be part of a family owned business, who is dedicated to developing their people.

Call Centre Officer is a rewarding and responsible position within a growing dynamic company.

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📌 Call Centre Representative (Experienced or Junior) (South Australia)
🏢 Des'S Group
📍 South Australia