Trawool Estate is looking for a passionate, hands-on Guest Service Supervisor to join our team and help deliver an exceptional guest experience across the Estate.

Set amongst the natural beauty of the Goulburn Valley, Trawool Estate is a destination combining luxury accommodation, food, wine, events and genuine country hospitality.

This is an opportunity for someone ready to take the next step in their hospitality career — someone who loves being on the floor, enjoys building relationships with guests and is equally comfortable leading a shift, solving a problem or jumping in wherever the team needs them.

The role

Working closely with the Estate’s management team, you’ll help oversee the day-to-day guest experience across accommodation, food and beverage and events.

You’ll be responsible for:

Leading and supporting the guest services team during shifts

Delivering warm, polished and genuine hospitality

Supporting reception, check-in and check-out operations

Supervising restaurant, bar and event service when required

Handling guest requests and resolving issues confidently

Coordinating between accommodation, housekeeping, kitchen and F&B; teams

Maintaining presentation and service standards throughout the Estate

Assisting with staff training, development and daily briefings

Opening and closing the property and completing relevant shift procedures

Identifying opportunities to improve the guest experience





Leading by example and being prepared to get your hands dirty

About you

We’re less interested in a perfect CV and more interested in finding the right hospitality person.

You’ll ideally have:

Previous experience in hotels, restaurants, resorts or quality hospitality venues

Experience supervising or leading a team

Solid communication and organisational skills

Confidence dealing directly with guests

A genuine interest in food, wine, travel and hospitality

A calm, solutions-focused approach when things don’t go to plan

High presentation standards and attention to detail

Availability across a flexible hospitality roster, including weekends

Experience with hotel PMS and reservation systems is advantageous, but training can be provided.

Most importantly, you’re someone who notices the details, takes ownership and genuinely enjoys making people feel welcome.

This isn’t a role where you’ll spend your days sitting behind a desk. You’ll become an important part of a growing destination property, working across multiple areas of the Estate and gaining exposure to accommodation, restaurants, events and hotel operations.

For the right person, there is genuine opportunity to grow into a broader management role as the Estate continues to develop.

If you’re an ambitious hospitality professional looking for your next step, we’d love to hear from you.

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📌 Guest Service Supervisor (Williamstown)
🏢 The Trawool Estate
📍 Williamstown