For over 20 years, Smoke Alarms Australia has led the way in compliance solutions for residential, tenanted properties across the country. As we keep growing, we're looking for a process-minded problem solver who loves finding smarter, faster ways to get things done — to help drive operational efficiency across our Agency Services function.

About the role

As our Business Efficiency Coordinator, you'll coordinate and deliver initiatives that improve operational efficiency and support the continued growth of our Agency Services function. Based in Chatswood and reporting to the Manager of Business Efficiency, you'll be at the heart of our Sales & Operations Planning (S&OP;) process — helping us deliver outstanding, profitable service to our customers.

What you’ll do

- Coordinate improvement initiatives across communication methods, training resources and booking methodologies
- Support the S&OP; process — daily reports plus weekly and monthly reviews of the work order pool, sales inflow and bookings capacity
- Attend weekly S&OP; meetings, record minutes, communicate follow-up actions and track them to resolution
- Manage the work order pool for timely processing while maintaining the integrity of SAA's active property portfolio
- Run the portfolio integrity process, identifying and resolving subscriptions without a future action assigned




- Work with cross-functional teams as an Agency Services project member to support business growth and consistent, high-quality service delivery
- Identify process changes needed to introduce and expand new products and services
- Review transactional activities, analyse results and support process enhancement initiatives

What you’ll bring

- Experience in process improvement, with the ability to document, write and maintain business processes
- Strong analytical skills — interpreting data, identifying trends and making evidence-based recommendations
- Experience facilitating process review and improvement workshops
- Ability to juggle multiple, different subject-matter areas concurrently and meet deadlines
- Excellent communication skills — in person, written and over the phone
- A collaborative, friendly approach and a continuous-improvement mindset
- High attention to detail and a solid commitment to accuracy
- A customer-focused approach and a drive to deliver operational excellence

Nice to have

- Service business methodologies
- Knowledge of Sydney/Australian geography — areas, suburbs and streets
- Knowledge of S&OP; principles and operational planning processes

What we offer

- Full-time role with hybrid flexibility — 5 work-from-home and 5 in-office days each fortnight
- Modern Chatswood office, close to public transport

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📌 Business Efficiency Coordinator (New South Wales)
🏢 SMOKE ALARMS AUSTRALIA
📍 New South Wales