Good Shepherd Support Services – Charlestown NSW

Good Shepherd Support Services is a leading provider in disability support services, dedicated to empowering individuals and enhancing their quality of life. We are committed to delivering person-centred care that respects the dignity, rights and independence of those we serve. Our organisation values compassion, integrity and innovation, and we pride ourselves on creating a supportive workplace where our team members can thrive whilst making a real difference in the lives of vulnerable people.

About the role

We are seeking a dedicated and experienced Team Leader to join Good Shepherd Support Services in Charlestown, NSW. This is a part time position that plays a crucial role in leading and supporting our care delivery teams. As Team Leader, you will be responsible for overseeing daily operations, ensuring quality care standards are maintained, and fostering a positive team environment. Your leadership will be instrumental in ensuring our clients receive exceptional support whilst maintaining a culture of excellence and continuous improvement within your team.

What you'll be doing

- Leading, supervising and supporting care workers and support staff to ensure consistent delivery of high-quality, person-centred services
- Monitoring and maintaining care standards and compliance with relevant legislation, regulations and organisational policies
- Conducting inductions, training and development opportunities for team members to enhance skills and professional growth
- Managing rosters, scheduling and resource allocation to ensure effective service coverage
- Building positive relationships with clients and their families, ensuring their needs and concerns are addressed promptly
- Collecting and analysing feedback from clients and team members to identify areas for service improvement
- Maintaining detailed records and documentation in line with organisational and legal requirements




- Acting as a point of contact for escalation of complex issues or concerns
- Contributing to team meetings and providing updates on service performance and client wellbeing
- Promoting a culture of safeguarding, respect and dignity for all clients and colleagues

What we're looking for

- Proven experience working in disability support or community services, with at least 2–3 years in a supervisory or leadership capacity
- Demonstrated ability to lead, motivate and develop team members effectively
- Strong knowledge of duty of care, safeguarding principles and relevant legislative requirements.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients, families and colleagues
- Competency in managing rosters, budgets and administrative tasks
- Current First Aid certification (or willingness to obtain)
- A valid working with children or vulnerable persons check (or eligibility to obtain)
- Strong organisational and problem-solving skills with the ability to prioritise multiple demands
- Commitment to person-centred care and a genuine passion for supporting vulnerable people
- Ability to work flexibly, including occasional evenings or weekends where required
- Experience with electronic record systems and rostering software is desirable but not essential

What we offer

- Competitive remuneration for part-time hours, access to professional training and development opportunities, a supportive team environment, flexible working arrangements where possible, and the opportunity to make a meaningful difference in the lives of vulnerable people.
- We also promote health and wellbeing initiatives and foster an inclusive workplace culture where all team members feel valued and respected.

We encourage applications from candidates from diverse backgrounds and welcome applications from people with lived experience in disability services. If you require any adjustments or support during the recruitment process, please contact us and we will work with you to provide the necessary assistance.

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📌 Team Leader (New South Wales)
🏢 Good Shepherd Support Services
📍 New South Wales