- In depth knowledge of IVR testing and engineering, and extensive experience in testing
- process involving Contact Centre products like Amazon Connect
- Highly proficient in Cyara IVR automation tool
- Extensive hands on experience in testing IVR’s, inbound and outbound calls using manual /
- Cyara
- Hands on experience in Cyara cruncher tool to perform IVR performance testing
- Excellent communication and collaboration skills, and be a strong team player.
- Experience diagnosing testing issues, and going through the IVR logs to identify the root
- cause of the issues
- Gather and analyse functional, non-functional test requirements and perform assessment
- to confirm testing
- Designing functional test approach, test plans and assess different test types required for
- application based on requirement




- Develop test scripts, perform test runs and analyse test results

Nice to Have

- Sound experience in Continuous Integration/Continuous Deployment processes and tools
- such as GCP Cloudbuild, Codefresh, Github actions etc
- Robust software engineering fundamentals, and proven experience in a number
- programming languages.
- Hands on experience in API Testing using postman, supertest API frameworks
- Have a growth mindset, a focus on continuous improvement, and be passionate about
- learning new tools, technologies and practices.

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📌 Cyara Testing (Melbourne)
🏢 Virtusa
📍 Melbourne