CCaaS Support Engineer — 24/7 On‑Call & IVR Routing (Melbourne)

CCaaS Support Engineer — 24/7 On‑Call & IVR Routing (Melbourne)

09 Aug
|
Convergys
|
Melbourne

09 Aug

Convergys

Melbourne

Concentrix is seeking a CCaaS Support Engineer in Melbourne to deliver Level 1 and Level 2 support for CCaaS platforms such as Amazon Connect and Genesys Cloud. You will configure IVR and routing, triage incidents, monitor systems, and collaborate with cross-functional teams.

The role may involve on‑call duties to support 24x7 operations. The ideal candidate has 2+ years in technical support for contact center tech, solid communication, and familiarity with ITIL processes.

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📌 CCaaS Support Engineer — 24/7 On‑Call & IVR Routing (Melbourne)
🏢 Convergys
📍 Melbourne

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