One of Australia’s most prestigious law firms is seeking a high-calibre Client Relationship Manager to join its Sydney-based team. Sitting at the intersection of client strategy, sector leadership and cross-practice collaboration, this role offers a unique opportunity to shape and drive relationship programs for a portfolio of the firm’s most important clients.

You will also lead the Financial Services sector program, working closely with senior partners, the CMO, Head of BD, and a national BD & marketing team. This is a key hire within a progressive, high-performing environment known for innovation, cultural ambition and commercial results.

Sydney | Job ID: 149711

Key Responsibilities

Strategic Client Relationship Management

- Manage a small portfolio of high priority clients, including strategy development, relationship mapping, client-team coordination, and reporting.
- Partner with senior lawyers to deepen cross-practice engagement, identify opportunities, and embed account-level planning.
- Own client listening initiatives (formal and informal), using feedback to inform strategy and service improvement.
- Track and report on relationship metrics – meetings, referrals, feedback outcomes – and share insights across the business.
- Leverage AI tools and data analytics to surface client trends, map white-space opportunities, and drive proactive engagement.

Financial Services Sector Leadership

- Develop and execute the firm’s Financial Services sector strategy in collaboration with sector partners.
- Shape client targeting, thought leadership, market positioning, events, and sponsorship plans.




- Maintain visibility across pipeline activity and coordinate sector meetings and internal reporting.
- Work with BD and Comms teams to elevate the firm’s reputation in Financial Services across media, content, and digital.
- Lead continuous improvement efforts for how the firm engages, measures and evolves its approach to sector work.

What We’re Looking For

- 8+ years in a senior BD, client, or account management role within skilled services (legal sector preferred but not essential).
- Proven experience managing high-value client programs with measurable results.
- Commercial acumen and sector understanding, particularly across Financial Services or similar regulated industries.
- Gravitas and EQ – able to influence senior stakeholders and drive collaboration in complex environments.
- Hands-on, strategic operator who enjoys both relationship-building and the systems/structure needed to make client programs succeed.
- Strong project management skills, with the ability to juggle competing priorities and keep momentum across client and sector streams.
- Proficiency with CRM and analytics tools (Salesforce, InterAction, Nexl, etc.) is highly regarded.

Why This Role?

This is a strategic relationship position with:

- True client ownership.
- Sector responsibility.
- Exposure to firm leadership and a firm-wide impact.
- A culture that welcomes innovation, data thinking and people who push for better.

Whether you’re looking to step up from a client-facing very Senior Adviser role, or bring your experience in an established manager level capacity from another firm or Big 4 environment, this role offers both platform and progression.

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📌 Client Relationship Manager (New South Wales)
🏢 Dalton Handley
📍 New South Wales