Account Manager roles don't come up often at Chain Social, and when they do, it means something exciting is happening on our end! We're looking for an exceptional Account Manager who loves the craft of digital marketing and genuinely cares about the brands they work on.

If you've had your eye on Chain Social and always thought you'd love to be part of what we're building, now is your opportunity to get your foot in the door!

So, who are we?

We’re so glad you asked. Chain Social is a female-led digital and creative agency located on the Mornington Peninsula in Victoria. We service some of Australia’s biggest brands across beauty, fashion and lifestyle, such as MECCA, Millie Savage, NALA, Your Reformer, Funday Sweets and more. We’re proud of who we are and the work we do for our clients; our brand identity is sacred, and we’ve spent the last 10 years building it with a team of tenacious and passionate women at the helm.

About the Role The Senior Account Manager is a strategic and executional client-facing role responsible for developing, scaling and optimising paid performance strategies across their allocated portfolio of clients. This role requires expert knowledge of the digital landscape and the ability to drive measurable results across Meta, Pinterest, TikTok, Google and Klaviyo.

You are a sharp strategic thinker and a forward planner, someone who dives into data to identify optimisation and scaling opportunities before clients even have to ask. You then translate those insights into transparent, well-considered briefs and bring strategies to life through your technical skills in platform.

You'll set strategy and recommend the most effective opportunities to achieve client goals. You are empowered as the lead on your clients, from daily comms to big-picture strategy. You care about the work, and more importantly, you care about the brands you're working with.

Key responsibilities

- Own a portfolio of mid-weight accounts as the primary strategic lead,



managing everything from daily comms and weekly WIPs to onboarding, KPI-setting, and upsell opportunities.
- Plan, execute and optimise paid campaigns across Meta, TikTok, Pinterest and Google, collaborating with in-house specialists on paid search and email marketing.
- Brief design and content teams with precision and creativity, from concept development and mood boarding through to detailed creative direction.
- Track KPIs proactively, manage monthly reporting and deliver quarterly strategy presentations for your clients.

WHAT SUCCESS LOOKS LIKE Your clients don't feel like clients; they feel like they are part of the Chain family. You bring genuine curiosity to every account, taking the time to understand the brand, the customer and the ambition behind it. You proactively spot opportunities before they're asked for, and your reporting is clear and always tied to what matters. Your clients trust you the way they'd trust a brilliant friend who happens to be brilliant at digital marketing.

ABOUT YOU

You've spent at least 5 years in a digital marketing agency, and ideally some of that time has been in the world of beauty, fashion or lifestyle, the kind of brands you genuinely love and understand. You're expert-level across the paid performance platforms: Meta, Google, TikTok, Pinterest and Klaviyo, not just the basics, but the strategy and nuance behind them.

You're a natural forward planner who thinks three steps ahead, and your decision-making is grounded in data. You know how to read a performance report and act on it and you can write a brief that actually speaks in creative language,



whether that's a mood board, a concept or a detailed asset direction.

You communicate with warmth and clarity, make clients feel genuinely seen and bring a collaborative energy that makes the people around you better. You're curious by nature, proactive in the way you work and you embrace feedback as part of how you grow. You're adaptable, enthusiastic and ready to get your hands across multiple accounts and verticals, and you do it all with a genuine love for the industry you're in.

What’s in it for you?

We m ay be biased, but we hand on heart believe we’re part of one of the best workplaces in Australia, and the 2024 Culture 100 Award agrees. Being part of our tight-knit Chain Social team means you’ll enjoy a culture-first attitude that’s at the heart of everything we do, and highly valued by our Founder & CEO.

Big things are happening at Chain in 2026. Our chic new Mornington HQ opens in late July, complete with a wellness centre and sauna (yes, really). Late in 2026, we will be opening another coastal office – Hello Gold Coast! Think client WIPs at 4 pm, toes in the sand by 5 pm (say less!).

In addition to working out of what might be the chicest office in Australia, here is what else we can offer you:

- Flexible work hours because we know the juggle is real.Hybrid working environment (2-3 days in office, rest from home)
- A nurturing environment where pop culture is always encouraged
- A coastal office location in Mornington (and soon to be QLD), so you can clock off and head to the beach for a swim, walk (or a drink, depending on your day)
- We’ve recently started a Christmas season tradition of a team event. Last year was a Super Yacht on the Sydney Harbour, the year prior? Jackalope Hotel takeover and flying in Peking Duk to perform…. because we work hard and relax harder.
- Ongoing fun monthly team events so we can get to know each other.

📌 Senior Account Manager (Melbourne)
🏢 Chain Social
📍 Melbourne