Join Our Team: Assistant Manager at Soak Bathhouse – South Yarra

Become part of Melbourne's most exciting recent wellness experience! We’re seeking an enthusiastic, energetic, and customer-focused Assistant Manager to help lead our team at Soak Bathhouse South Yarra. Nestled in trendy South Yarra, our unique urban oasis is dedicated to rest, relaxation, and self-care—offering guests a serene escape without leaving the city.

About the Role

We’re looking for a passionate and organised Assistant Manager to support our Bathhouse Manager in delivering the ultimate wellness experience. You’ll play a vital role in daily operations, team leadership, and ensuring guest satisfaction remains our top priority.

If you’re driven by health and wellness, love creating positive experiences, and thrive in a fast-paced environment, we encourage you to apply!

The salary package includes:

- Base salary of $72,500; plus
- Superannuation ($7,975)

Key Responsibilities

- Supervise front desk and guest service staff, offering guidance and support. Train team on company policies and customer service standards.
- Welcome guests and exceed their expectations for a superior wellness experience.
- Manage daily operations, ensuring adherence to procedures. Support staff, address issues promptly, and make decisions during emergencies, escalating when needed.
- Manage bathhouse operations including bookings, refunds, guest inquiries, and coordination with massage therapists.
- Serve as the primary contact for operational or rostering queries in the absence of the Bathhouse Manager.
- Support pricing strategies and revenue optimisation to boost profitability.
- Monitor booking trends, adjust rates,



and identify upselling or cross‑selling opportunities for increased revenue.
- Utilise effective sales techniques to upsell and cross‑sell retail products, maximising revenue opportunities.
- Handle group booking inquiries and ensure facilities are clean, safe, and compliant.
- Manage stock, liaise with suppliers, and maintain cleanliness standards.
- Handle guest complaints empathetically, investigate thoroughly, find resolutions, document, follow up for satisfaction, prevent future issues.
- Supervise shift operations, ensure checklist compliance, monitor staff, provide guidance, intervene for deviations, lead in emergencies, and elevate to senior management.
- Maintain First Aid certification and uphold health and safety standards.
- Manage hiring and firing processes, ensuring compliance with company policies and legal regulations.
- Conduct operational audits and report findings to senior management.

Requirements

- Passion for the health and wellness industry.
- Previous background in team supervision or management.
- Outstanding customer service skills with a problem‑solving mindset.
- Previous experience in service, sales, retail or hospitality industries, such as hotels, spas or airlines is preferred.
- Strong organisational and communication abilities.
- Friendly demeanour and a proactive attitude.
- Impeccable grooming and presentation.
- Proficiency in scheduling software and administrative tasks.
- Current First Aid and CPR certification.
- Flexibility to work weekends, nights, holidays, and school breaks as needed.

Advantages

- We are very happy to offer our team use of our communal bathhouse facilities!

Please note that due to the volume of applications, only successful candidates will be contacted.

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📌 Bathhouse Assistant Manager (Williamstown)
🏢 Soak Bathhouse
📍 Williamstown