The Place for Talent

About the opportunity:

As a Senior Application Services Specialist at Charter Hall, you'll play a key role in connecting the systems, data and processes that underpin our people, properties and customer experience. Working across integration, automation, low-code and data platforms including Workato, Power Platform and Dynamics 365, you'll help remove inefficiencies, improve decision-making and create smarter ways of working across the business.

More than supporting technology, you'll have the opportunity to influence how technology enables our strategy, drives operational excellence and delivers long-term value for our customers, investors and communities.

How you’ll make an impact:

- Drive reliable business-critical platforms by owning and supporting applications that underpin property operations, customer experiences, ESG reporting and core business processes across Charter Hall.
- Improve the way our people work by identifying opportunities to automate, simplify and streamline processes, reducing manual effort and enhancing the user experience.
- Shape and deliver meaningful change by partnering with stakeholders to translate business needs into practical solutions, low-code enhancements and platform improvements.
- Enable trusted data and better decisions by supporting integrations, data quality and reporting services that help teams operate efficiently and make informed decisions.
- Influence the future of our digital platforms by contributing to continuous improvement initiatives, platform roadmaps and technology solutions that support Charter Hall's long-term growth and success.

What you’ll bring to the team

- Future focused capabilities including self-awareness, resilience, agility and generosity.




- An ability to work in a fast-paced environment with strong time management skills, initiative and an ability to prioritise.
- Relevant tertiary qualifications in business or technology, or equivalent practical experience.
- At least three years’ experience providing second or third-line support for business-critical enterprise or cloud applications.
- Hands-on experience administering, configuring and supporting applications such as Microsoft Power Platform, Workato, Pega, ServiceNow or a comparable enterprise platform.
- Practical knowledge of APIs, authentication, data mapping, scheduled jobs and data flows, with the ability to monitor and troubleshoot integrations across multiple applications.
- Experience managing environments, configuration, user access, security roles, licences, releases and routine platform maintenance.
- Strong experience with incident, problem, service request and change management, including root-cause analysis and working to agreed service levels.
- Ability to plan and perform functional, regression and user acceptance testing, validate releases and provide post-deployment support.
- Understanding of data quality, reconciliation, reporting, security, privacy, access management and governance within enterprise systems.
- Ability to create and maintain support runbooks, configuration records, integration maps,



knowledge articles and troubleshooting guidance.

Benefits that matter Our people share in our success. From employee share ownership to career development, we back our people for the long term.

- Wealth: Short and long-term incentives, salary continuance and crisis insurance, employee securities and salary packaging.
- Family: 20 weeks paid primary carers leave, 10 weeks secondary carers leave, parental transition support, school holiday programs.
- Well-being: Sonder 24/7 EAP, Tuesday breakfasts, wellbeing leave, WELL-accredited workplaces and AIA Vitality.
- Learning: On-the-job experiences, 24/7 online learning, mentoring and coaching.
- Leave: Birthday leave, purchased leave, volunteer leave, career breaks, fertility leave, and wellbeing leave.
- Community: Pledge 1%, volunteer leave, workplace giving and dollar matching.

Why Charter Hall As Australia’s leading diversified property funds manager, we bring together scale, expertise and a strong performance track record to deliver for our investors. What sets us apart is our active approach – managing funds, assets, leasing and development across Office, Industrial & Logistics, Retail, Diversified and Social Infrastructure to unlock long-term value.

We’re always looking ahead, exploring new ways to connect people, capital and opportunity. Backed by an entrepreneurial, cooperative and customer-focused culture, Charter Hall is a place where talented people can step up, contribute and make an impact.

Learn more: https://www.charterhall.com.au/

Ready to join us? Apply now or reach out confidentially to Alex Smout ([email protected]) to help shape what’s next.

📌 Senior Application Specialist (Sydney)
🏢 Charter Hall
📍 Sydney