Are you an ambitious, energetic IT professional looking to join a rapidly growing Security & Cloud-focused MSP?

The Challenge

This is a hands-on, client-facing role supporting business customers across a mix of onsite and remote work. This role includes regular onsite engagement with clients, combined with remote support.

You'll be working directly with users, resolving issues end-to-end, and building your skills across modern Microsoft and security platforms.

If you enjoy problem-solving, client interaction, and want to level up your career — this is a strong opportunity.

Key responsibilities

Provide onsite and remote IT support to business clients

Troubleshoot and resolve issues across desktop, server, and network environments

Manage tickets through to resolution with a robust first-time fix focus

Communicate clearly with clients and manage expectations

Maintain accurate documentation and ticket notes

Work collaboratively with the wider support team

Take ownership of your own learning and development

Provide desk-side and remote support services to business customers.

Log all customer issues, queries, and requests into the ticket management system.

Provide server, network, and desktop technical support, diagnosing customer issues, and providing a high level of the first-time fix.

End to end ownership of problem resolution.

You will have a 'Hands on' problem solving approach.





Contribute fully as an active team member, to ensure personal and team objectives are achieved or surpassed.

Delivering exceptional services

Technical environment

You'll be working across:

Microsoft 365

Microsoft Intune / Endpoint Management

Networking (firewalls, VPNs, routing)

IT security tools and best practices

About you

1–3+ years experience in IT support (MSP experience highly regarded)

Strong troubleshooting and problem-solving skills

Excellent communication skills, with the ability to engage confidently with clients and explain technical concepts in a clear, non-technical way

Organised, reliable, and accountable

Keen to learn and progress your career

Skills & experience

Microsoft 365

SharePoint

Networking fundamentals (firewalls, VPNs, routing)

About us

Cogenesis® is a Security & Cloud-focused Managed Service Provider delivering IT services to businesses across Australia.

With 20 years in operation, we focus on strong service delivery, modern technology, and long-term client partnerships.

Visit us at cogenesis.com.au

Exposure to modern cloud and security environments

Client-facing role with real ownership and responsibility

Supportive team with clear growth pathways

Work across a variety of clients and technologies

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📌 IT Support Consultant (Melbourne)
🏢 Cogenesis Business Group
📍 Melbourne