Sydney City Volkswagen is seeking an Junior Volkswagen Service Advisor to join our established team. As a full time role, you will be responsible for providing exceptional customer service and managing the day-to-day operations of our Volkswagen service department.

What you'll be doing

- Greeting and welcoming customers, and understanding their vehicle service requirements
- Booking in customer vehicles for service and repairs, and ensuring timely completion
- Communicating with customers throughout the service process, providing updates and recommendations
- Resolving customer queries and concerns in a professional and timely manner
- Maintaining accurate records and documentation related to vehicle service and repairs
- Supporting the sales team by identifying potential upsell opportunities

What we're looking for

- Knowledge of Volkswagen vehicles and an understanding of service and repair procedures
- Exceptional customer service skills,



with the ability to communicate effectively with clients
- Strong problem-solving and time management skills to efficiently manage the service department
- A passion for the Volkswagen brand and a commitment to delivering exceptional service
- Experience with Titan, Xtime and Triage will be highly regarded

What's on offer?

- 5 Day Monday to Friday working week
- Remuneration commensurate with experience
- A supportive and inclusive working environment

About us

Sydney City Volkswagen is a leading Volkswagen dealership in the Mascot area, providing sales, service and parts for Volkswagen vehicles. With a focus on customer satisfaction, we pride ourselves on delivering a premium experience for all our clients. Join our team and be a part of our continued success.

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📌 Junior Volkswagen Service Advisor (Glen Innes Severn Shire Council)
🏢 Sydney City Volkswagen
📍 Glen Innes Severn Shire Council