Senior Care Advisor - Support at Home

Lead a high-performing team delivering quality, person-centred aged care in the community.

If you are a confident leader who thrives in a dynamic community care environment, we encourage you to apply and contribute to the ongoing success of our Support at Home program.

WHY JOIN US

- Lead a dedicated team delivering meaningful community-based care
- Permanent full-time position with adaptable/work from home working arrangements
- Current office in Fitzroy, relocating to Melbourne's South East
- Competitive salary plus access to up to $18,550 tax-free benefit through salary packaging
- Opportunity to shape and strengthen a growing Support at Home program
- Work with a respected not-for-profit organisation making a real difference in the CALD community

WHO WE ARE Russian Ethnic Representative Council of Victoria (RERC/ Russian Aged Care) is a charity and the leading community organisation founded in 1984. We provide a range of services with a strong focus on people with CALD background. Our current programs in aged care space include Support at Home (SaH), CHSP and brokerage services. RERC also acts as an umbrella for a range of community organisations to provide a platform for various cultural initiatives and community events.

ABOUT THE ROLE The Senior Care Advisor provides leadership, direction, and operational oversight to a team of Care Advisors delivering services under the Support at Home program. The role ensures high quality, person centred, safe, and compliant care that aligns with the Aged Care Quality Standards and Support at Home (SaH) program guidelines.

The Senior Care





Advisor is responsible for ensuring that services are delivered efficiently, documentation is accurate, risks are managed, and clients experience high quality, culturally safe, consumer directed care.

In this role you will:

- Lead, coach and support a team of Care Partners delivering care management services to SaH program participants
- Oversee SaH care management operations, caseload management and service quality
- Ensure compliance with Aged Care Quality Standards and Support at Home guidelines
- Ensure effective functional interface is maintained between Care Advisors and clinical staff enabling strong clinical oversight and effective and safe clinical care.
- Oversee new client referrals, business and operational risks related to program intakes
- Drive continuous improvement, staff development and positive team culture
- Conduct regular audits of client files, budgets, risk assessments, and service delivery records.
- Act as escalation point for client issues, incidents and complaints.
- Ensure all relevant key requirements are satisfied, and program targets are met (client intake, billable care management hours, service utilisation).
- Maintain a small individual client portfolio, providing direct case management for clients with varying levels of complexity.




- Build strong relationships with clients, families, community partners and other operational units of the organisation

ABOUT YOU To be successful in this role you will need:

- Demonstrated care management expertise in Support at Home/ Home Care Packages programs.
- Qualification in Nursing, Allied Health or other related field coupled with a relevant clinical experience.
- Demonstrated leadership experience in community or aged care settings.
- Commitment to person centred care, consumer choice and cultural safety.
- Strong understanding of the Aged Care Quality Standards and Support at Home program requirements.
- Solution focused mindset with a continuous improvement orientation.
- Excellent communication skills, confidence to manage staff and work across a range of stakeholders
- Ability to manage competing priorities and work under pressure.
- Cultural flexibility with proven ability to work with CALD clients.
- Prior experience and confidence with care management systems.
- Fluent Russian (highly desirable)

Application Process To apply for this role, please email your most recent CV and cover letter to: [email protected], applications will be considered on receipt.

- Only short-listed candidates will be contacted.
- Applicants must have the right to work in Australia.
- The successful applicant will be required to undergo a Police check.

*Please note we do not accept applications via agencies Applications are screened on a rolling basis and selected candidates will be invited for an interview process, with intention to hire the right candidate ASAP.

📌 Senior Care Advisor (Fitzroy)
🏢 Russian Ethnic Representative Council of Victoria (RERC)
📍 Fitzroy