Trainee / Assistant Service Advisor | Alto Blacktown

Are you passionate about the automotive industry and eager to start your career ? Alto Blacktown is looking for a dedicated and enthusiastic Trainee / Assistant Service Advisor to join our dynamic team!

About Us:
The Alto Group is a family-owned and operated organization with over 700 employees, which has been a part of the community for 60 Years.

At Alto Blacktown, we pride ourselves on delivering exceptional customer service and maintaining the highest standards in automotive care. As part of the Alto Group, we offer a premium experience to our customers and are committed to providing the best solutions for their automotive needs.

The Role:
As a Trainee Service Advisor, you will be a key part of the customer service experience, helping to ensure the smooth operation of our service department. You will assist in the day-to-day responsibilities of managing customer service inquiries, scheduling repairs, supporting the service advisor team and liaising between customers and our workshop technicians. You will receive on-the-job training and support to help you grow into a knowledgeable and efficient Service Advisor. The position is full time working Monday to Friday only.

Key Responsibilities:





Greet customers and assist them with their service needs

Schedule appointments for vehicle maintenance and repairs

Provide clear and accurate information regarding services, prices, and any necessary repairs

Liaise with technicians and other team members to ensure the timely completion of customer repairs

Maintain accurate service records and follow up with customers regarding their vehicle’s status

Assist in managing customer complaints and ensure resolution in a professional manner

Continuously learn about vehicles and the latest technologies

About You:

A passion for the automotive industry

Excellent communication and interpersonal skills

A customer-focused approach with a strong desire to help others

Strong attention to detail and the ability to multitask in a fast-paced environment

A team player who works well with others but can also take initiative

Previous experience in customer service or the automotive industry is a plus but not required

A willingness to learn and grow within the role

Why Join Us?

On-the-job training and career development

Opportunities for career advancement within the Alto Group

A supportive and friendly work environment

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📌 Trainee / Assistant Service Advisor | Alto Blacktown
🏢 Alto Group
📍 Blacktown