Energy Locals
Melbourne VIC
Billing / Revenue Assurance
Full time

Billing Manager – Energy Locals

Full Time | Melbourne | Hybrid

Powering the future of urban communities

At Energy Locals, we’re helping reshape how energy works in modern Australian buildings. We partner with leading developers and owners corporations to deliver smarter, locally generated, carbon-free energy solutions to apartments, communities and mixed-use developments.

We’re proudly Australian-owned and here to do energy differently — cheaper, cleaner and simpler.

We’re trusted by some of the biggest names in the property sector, including Mirvac, Meriton and Aland.

About the role

We’re looking for an experienced Billing Manager to lead the end-to-end billing function for our Community Energy Networks business.

Reporting to the Head of Operations, you’ll be responsible for ensuring customer bills are accurate, issued on time and compliant with regulatory requirements. You’ll also lead our revenue assurance activities, helping ensure that all revenue is correctly captured, reconciled and reported.

This is a hands‑on leadership role with broad responsibility across billing operations, meter data management, billing systems, revenue assurance and process improvement.

You’ll lead a team of billing professionals and work closely with Operations, Finance, Customer Service, Assets, Technology and external vendors to resolve issues, strengthen controls and improve the overall billing experience.

What does a typical day look like?

Leading the end‑to‑end billing function and ensuring customer bills are accurate and issued on time

Monitoring billing performance, exceptions and errors, and ensuring issues are resolved promptly

Overseeing the validation and integration of meter data used for billing

Leading revenue assurance activities, including reconciliations and identifying potential revenue leakage

Managing complex billing issues, escalated customer disputes and billing‑related escalations

Reviewing billing processes and implementing improvements that increase accuracy, efficiency and control

Coaching and developing a high‑performing billing team

Managing billing system performance,



testing upgrades and scoping enhancements in partnership with internal teams and software vendors

Ensuring billing activities comply with regulatory requirements and internal policies

Tracking and reporting on billing accuracy, timeliness, revenue assurance and other key performance indicators

Working with meter‑data providers, software vendors, customers and commercial partners to resolve issues and deliver improvements

Who will you be working with?

You’ll join a team that puts customers at the centre of every decision. We’re hungry for growth and always looking for smarter, better ways to deliver impact.

We stay commercially grounded, making decisions that work for both our customers and our business. We communicate clearly, so people know what matters and where we’re headed. Above all, we put teamwork first — backing each other, sharing wins and solving problems together.

You’ll work closely with teams across Operations, Finance, Customer Service, and Assets, as well as external software and metering providers.

Working with us

At Energy Locals, we support flexible ways of working and a cooperative team culture, helping our people stay connected, do their best work and grow with the changing needs of the business.

We offer:

Hybrid working — with city offices and flexibility to work from home on agreed days

Flexible ways of working — supporting balance, autonomy and the ability to do your best work

Leave that supports balance — including a dedicated wellbeing leave day and purchased leave options

A connected team culture — with social and team opportunities to build relationships, celebrate wins and stay connected

Room to make an impact — we’re growing, so your ideas, ownership and improvements can genuinely shape how we work

About you

You’re an experienced billing leader with a strong understanding of energy billing, meter data, revenue assurance and operational controls.





You’re highly organised and detail‑oriented, with the ability to manage complex billing processes while maintaining a strong focus on accuracy, timeliness and customer outcomes.

You’re comfortable working across systems, data and operational processes, and you know how to identify the root cause of an issue rather than simply treating the symptom.

You’re also an effective people leader who can set clear expectations, coach and develop team members, and create a culture of accountability and continuous improvement.

What you’ll bring

At least five years’ operational experience within an embedded networks operator, electricity retailer, energy business or similar utilities environment

Proven experience leading billing operations and managing a billing team

Strong understanding of electricity billing processes and regulation, meter data and revenue assurance

Experience identifying and addressing billing errors, data gaps and revenue leakage

Strong knowledge of billing systems and experience working with software vendors to resolve issues and implement improvements

A demonstrated ability to improve billing accuracy, operational efficiency and internal controls

Strong analytical, reconciliation and problem‑solving skills

Knowledge of energy retail compliance and regulatory requirements

Experience managing complex billing queries and disputes

Strong stakeholder management and cross-functional collaboration skills

Advanced attention to detail and the ability to manage multiple priorities

Strong Microsoft Office skills, particularly Excel

Experience with financial analysis or energy pricing will be highly regarded

Why this role?

This is an opportunity to lead a critical function within a growing business that is challenging the traditional energy model.

You’ll have broad ownership across billing operations, revenue assurance, meter data and systems, with the opportunity to improve how the function operates and directly influence customer and commercial outcomes.

If you’re looking for a role where you can combine people leadership, operational discipline, data analysis and continuous improvement, we’d love to hear from you.

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📌 Billing Manager (Melbourne)
🏢 Energy Locals
📍 Melbourne