Senior Investigator Clerk Grade: Clerk Grade 7/8

Employment Type: Ongoing, 2 x full-time and talent pool Salary Range: $116,981 - $129,492 per annum + Superannuation

Location: Hybrid work arrangements, Parramatta or Gosford. Office attendance required 2–3 days per week. About the role

We are looking for motivated and experienced individuals to join NSW Fair Trading as Senior Investigators in the Strata and Property Services branch. The role investigates responsible breaches of property, conveyancing and licensing laws across NSW and helps support appropriate enforcement action. What you’ll be doing

Plan, conduct and lead investigations into alleged breaches of property, conveyancing and licensing laws

Gather and assess evidence to support enforcement and prosecution outcomes

Conduct structured interviews with respondents and witnesses

Prepare briefs of evidence, reports and findings in line with legislative and procedural requirements

Provide clear advice and reporting on investigative matters

Work with internal and external stakeholders to support fair and consistent regulatory outcomes.

About you

Demonstrated experience conducting complex, high-volume investigations

Understanding of compliance, enforcement and administrative law

Ability to interpret legislation and apply sound judgement and decision-making

Possess strong analytical, organisational and communication skills

Strong understanding of investigative processes, rules of evidence, and brief preparation

Ability to engage effectively with stakeholders at all levels.

Essential criteria

Certificate IV in Government Investigations (or equivalent experience/willingness to obtain)

Understanding of investigative principles, rules of evidence, and brief preparation A current NSW driver’s licence and the ability to travel when required.

When Applying To apply, please submit a cover letter (maximum 2 pages) and a resume (maximum 5 pages)



outlining your relevant experience and how you meet the role’s key capabilities.

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Judy Torres via [email protected]. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday, 24 August 2026 (at 9:59am)

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We provide adjustments to the recruitment process for candidates, including individuals with disability.

If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities Information on adjustments available for the recruitment process

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