Are you equally energised by solving complex business challenges and delivering impactful research and insights?

A leading independent customer strategy and insights consultancy is seeking a commercially minded Associate Director (Dualist) to join its Sydney team. This is an opportunity to blend consulting, strategy and research, partnering with clients to uncover customer truths, shape strategic direction and drive meaningful business outcomes.

The Role

You’ll lead projects from problem definition through to strategic recommendations, working across customer strategy, experience design, innovation, brand and behavioural insights. This is a hands‑on role combining client advisory, research leadership and strategic problem-solving.

Key Responsibilities

Consulting & Client Leadership

- Build trusted relationships with senior stakeholders
- Facilitate workshops and strategic discussions
- Translate insights into actionable business recommendations

Research & Insight Delivery

- Design and lead qualitative and quantitative research programs
- Analyse data and uncover customer, market and behavioural insights
- Develop compelling stories and strategic recommendations

Strategy & Innovation

- Support customer strategy, experience, innovation and growth projects
- Contribute to new methodologies and thought leadership
- Help organisations make more customer‑centric decisions

Team Contribution





- Collaborate across multidisciplinary teams
- Support capability building and knowledge sharing
- Contribute to a high‑performing, curious culture

Why Join?

- Work at the intersection of strategy, customer insight and innovation
- Partner with leading organisations on complex business challenges
- Enjoy variety across consulting, facilitation, research and strategy
- Join a collaborative, values‑led consultancy with an outstanding reputation

About You

- 5+ years’ experience in strategic insights, market research or consulting
- Robust qualitative and quantitative research expertise
- Experience managing senior stakeholder relationships
- Excellent analytical, storytelling and presentation skills
- Workshop facilitation and consulting capability
- Commercial acumen and a customer‑centric mindset

If you’re looking to combine research excellence with strategic consulting in a role where you can make genuine impact, we'd love to hear from you.

Resources Group's Diversity and Equality Policy ensures that all applicants are assessed on merit and ability regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political beliefs or affiliations, sexual orientation or socio-economic background.

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📌 Associate Director (Dualist) - Customer Strategy, Insights & Experience (New South Wales)
🏢 Resources Group
📍 New South Wales